Joan Projas
St. Petersburg,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Waitress
The Crane LLC
10.2022 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Waitress and Shift Leader
Ele And The Chef
08.2020 - 10.2022
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Used to make weekly schedule.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Room Service Attendant
J.W Marriott Miami
11.2018 - 11.2019
- Improved efficiency in the room service department by assisting with food preparation and plating.
- Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
- Showcased attention to detail when setting up meal trays according to hotel standards and individual guest preferences.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
Education
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Fatima University
Philippines03.2015
Skills
- Customer Service
- Guest Relations Management
- Safe Food Handling
- Upselling Techniques
- Positive attitude
- Problem-solving
Reference
Anthony Phaenephom, Bar Manager The Crane District LLC
864-435-5884
Kitto Vongprachanh, CEO of Doodle Noodle Bar Tampa
716-909-3097
Timeline
Waitress
The Crane LLC
10.2022 - Current
Waitress and Shift Leader
Ele And The Chef
08.2020 - 10.2022
Room Service Attendant
J.W Marriott Miami
11.2018 - 11.2019
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Fatima University
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