Hi, I’m
Joan Restrepo
Rancho Santa Margarita,CA
Summary
Dedicated and bilingual Business Administration student seeking to leverage leadership and customer service experience in fast-paced environments to contribute to organizational success while continuing professional growth.
Overview
3
years of professional experience
Work History
Wendy's
Assistant Manager
06.2024 - Current
Job overview
- Manage evening and night shifts in the absence of the General Manager
- Train and onboard new employees, ensuring adherence to company standards and protocols
- Support cashiers and kitchen staff during high-volume periods to maintain smooth operations
- Oversee customer interactions to guarantee exceptional service and resolve issues promptly
- Coordinate team schedules and ensure compliance with health and safety regulations
Wendy's
Crew Member
02.2023 - 05.2024
Job overview
- Operated cash registers, processed customer orders accurately, and handled payments efficiently
- Provided friendly and professional service to customers, addressing inquiries and resolving complaints
- Maintained cleanliness and organization in the dining and kitchen areas
- Assisted with food preparation during busy periods to meet customer demand
Tilly's
Packer Associate
09.2022 - 02.2023
Job overview
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
Education
Saddleback CollegeMission Viejo, CA
Associate of Science from Business Administration
07-2026
Skills
- Fluent in Spanish
- Strong customer service and interpersonal skills
- Effective time management and multitasking
- Leadership and team training
- Familiar with fast-paced work environments
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Wendy's
06.2024 - Current
Crew Member
Wendy's
02.2023 - 05.2024
Packer Associate
Tilly's
09.2022 - 02.2023
Saddleback College
Associate of Science from Business Administration
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