JOAN ROBINSON
4628 ASBURY,LAKE CHARLES
Summary
With a proven track record at the Dallas Sheriff Department, I excel in high-pressure environments, showcasing exceptional de-escalation techniques and safety monitoring. My expertise extends to customer service and legal document preparation, underpinned by strong ethics and a fast-learning ability. Achievements include enhancing facility safety and client satisfaction through meticulous planning and ethical practices.
Overview
31
31
years of professional experience
Work History
Detention Officer
Dallas Sheriff Department
Dallas, TX
02.2020 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
CASHIER
TARGET
New Orleans, LA
11.2016 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
CASHIER
All That Jazz & More - New Gift Shop Now Open
New Orleans, LA
03.2013 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Daycare Assistant Teacher
First Steps Learning Center
DeSoto, TX
12.2005 - 05.2012
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Kept notes of behavior issues, food served, and medications administered to children.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
LEGAL AID ASSISTANT
NE WORLEANS LEGAL AID ASISTANCE
New Orleans, LA
05.1994 - 05.1997
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Education
High School Diploma -
WALTER L COHEN
New Orleans, LA05-1997
Skills
- Patience and tolerance
- Customer service
- Child development
- Fast learner
- Customer assistance
- Scheduling/Planning
- Activities planning
- Microsoft office
- File organization
- Time management skills
- Professionalism and ethics
- Cash handling
- Hygiene and cleanliness
- Legal document preparation
- Cleaning and sanitizing
- Key control
- Care planning
- Calendar management
- De-escalation techniques
- Body and cell searches
- Safety monitoring
Languages
English
Timeline
Detention Officer
Dallas Sheriff Department
02.2020 - Current
CASHIER
TARGET
11.2016 - 05.2019
CASHIER
All That Jazz & More - New Gift Shop Now Open
03.2013 - 05.2016
Daycare Assistant Teacher
First Steps Learning Center
12.2005 - 05.2012
LEGAL AID ASSISTANT
NE WORLEANS LEGAL AID ASISTANCE
05.1994 - 05.1997
High School Diploma -
WALTER L COHEN