Joan Williams

• Resolved high-pressure circumstances smoothly, offering swift help.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Supervised fleet vehicle routes, dispatching duties and tracking activities.
• Maintained uninterrupted operations by working effectively with other dispatch personnel during shift changes.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Maintained updated and detailed records of calls in physical and electronic database.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Consistently met performance metrics for call handling, contributing to the overall success of the department.