JoAna Ceja
Tallahassee,FL
Summary
A dedicated and highly organized professional with hands-on experience in customer service, payment processing, and sales. Demonstrates excellent communication skills and works effectively in team settings. Proven ability to operate cash registers, stock merchandise, and maintain a friendly, engaging demeanor with customers. Known for punctuality, proactivity, and a strong work ethic.
Experienced in patient scheduling, medical billing, and administrative support, with a solid understanding of medical terminology and healthcare regulations. Skilled in maintaining accurate patient records, ensuring compliance, and contributing to efficient office operations. Always eager to learn new processes and contribute to the success of the organization while maintaining a positive and respectful attitude toward patients, customers, and colleagues.
Overview
5
5
years of professional experience
Work History
Medical Office Specialist
Tallahassee Medical Group
09.2023 - Current
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Facilitated insurance verification and authorizations, ensuring compliance with regulations.
- Developed and maintained electronic health record systems for accurate patient documentation.
- Trained new staff on office procedures and software applications for improved efficiency.
- Collaborated with healthcare providers to resolve patient inquiries, fostering strong relationships.
- Led initiatives to improve office protocols, enhancing overall operational effectiveness.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Cashier
Tractor Supply
04.2023 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Assisted in carrying customers orders to their cars as well as delivering mobile/online orders.
- Front faced the store as well as stocked and cleaned for closing shifts.
- Answering the phones and providing customers with satisfactory answers and solution about products and questions.
- Greeting every customer and providing a great experience.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Assisted customers with creating tax exempt accounts using accurate and up to date information.
Tutor
Self Employed Services
08.2020 - 06.2023
- Helped students review and understand previous lessons to make connection with new lesson.
- Assisted students in finding useful study methods to enhance academic performance.
- Met with students to clarify and review concepts taught in class and solve specific problems.
- Worked closely with students to help develop math and essay writing skills.
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
- Utilized listening and questioning strategies to diagnose student needs and monitor progress.
- Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.
- Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
- Prepared for tutoring appointments by learning about key topics and planning out structured activities.
- Traveled to student's home or to another place of student's choice to conduct tutoring sessions.
Education
High School Diploma -
Amos P. Godby High School
Tallahassee, FL06.2021
Skills
- Customer Service Excellence
- Complex Problem-Solving
- Order Packaging
- Returns Processing
- Issue Resolution
- Cash Handling
- Written and Verbal Communication
- Conflict Resolution
- Cleaning and Sanitizing
- Stocking and Replenishing
- Customer Assistance
- Time Management Skills
- Team Collaboration
- Adaptable Nature
- Positive and Professional
- Patient scheduling
- HIPAA compliance
- Insurance verification
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Digital Art and Animation
- Music
- Playing the Flute
- Acting and Theater
- Drawing and Painting
- Creative Writing
- I enjoy cooking for friends and family gatherings
- Video Game Design
- Video Gaming
- Animal Care
- Enjoy learning new things From art, literature, culture, and many other fields
Timeline
Medical Office Specialist
Tallahassee Medical Group
09.2023 - Current
Cashier
Tractor Supply
04.2023 - Current
Tutor
Self Employed Services
08.2020 - 06.2023
High School Diploma -
Amos P. Godby High School