Elizabeth Lamont
South Daytona,FL
Summary
Tech-savvy and smart professional equipped with experience in customer service related environments and top-notch administrative skills. Works great with colleagues and maintains strong customer relations. Excels at following procedures and independently handling common questions and concerns. Very motivated and self driven with a proven track record of managing office operations, scheduling, and data entry.
Overview
26
26
years of professional experience
Work History
Customer Service/Medical Office Support Specialist
Trinity Moving and Storage
Daytona Beach, Florida
07.2019 - 07.2024
- Audited customer account information to identify issues and develop solutions.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Effectively managed customer appointments ensuring optimal resource allocation and timely service delivery in a fast paced environment.
- Oversaw appointment scheduling and follow up reminders, maintaining high levels of accuracy and customer satisfaction.
- Assisted with administrative functions such as calendar management, task prioritization, and office correspondence to enhance team productivity.
- Supervised daily operations, including scheduling, staff coordination, and document processing.
- Conducted thought data entry to ensure seamless scheduling and accurate records.
- Maintained and retrieved customer records, supported scheduling operations, and insured data integrity across systems.
Customer Service Storefront/Chocolatier
Angell and Phelps Chocolate Factory
Daytona Beach, Florida
11.2018 - 05.2019
- Worked with the master chocolatier to perfect recipes.
- Inspected finished products for quality assurance prior to packaging them for sale.
- Packaged products to specifications.
- Contributed to positive work environment for all staff members through active listening and effective communication.
- Assisted customers with information about our products and help locating merchandise while providing excellent customer service skills.
- Marketed to retail shops, establishments, and corporations.
- Demonstrated expert knowledge of product lines to customers in order to increase sales.
- Removed final products, packaged in designated containers and prepared items for shipment or further processing.
- Maintained stock and appearance of a highly profitable storefront.
- Processed online orders and shipping.
- Maintained accuracy and accountability for the cash register.
Assistant Manager
Pizza Hut
Daytona Beach, Florida
07.1998 - 10.2018
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to introduce new products.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Operated a variety of machinery and tools safely and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Mainland High School
Daytona Beach, FLSkills
- Scheduling Coordination
- Appointment Management
- Microsoft Office
- Windows Based Programs
- Data Entry
- Calendar Management
- Clerical Support
- Administrative Operations
- Computer Proficiency
- Effective Time Management
- Strong Communication Skills
- Office Organization
- Task Prioritization
- Multi-Tasking Efficiency
- Customer Service Excellence
- Complaint resolution
- Call management
- Money handling
- Email management
- Professional telephone demeanor
- Punctuality and reliability
- Call center operations
- Multi-line telephone operations
Timeline
Customer Service/Medical Office Support Specialist
Trinity Moving and Storage
07.2019 - 07.2024
Customer Service Storefront/Chocolatier
Angell and Phelps Chocolate Factory
11.2018 - 05.2019
Assistant Manager
Pizza Hut
07.1998 - 10.2018
High School Diploma -
Mainland High School