Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Joana Longoria

Chicago,IL

Summary

Well-rounded front office assistant possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

9
9
years of professional experience

Work History

Front Office Lead/Transportation Assistant

Odyssey Logistics & Technology Corporation
Bensenville, IL
02.2021 - Current
  • Review daily inbound and outbound requirements
  • Process inbound and outbound orders in systems
  • Maintain and monitor Customer Order Screens and White Board
  • Track orders [ with Warehouse Supervisor ] in and out of warehouse
  • Track needs for daily orders with customer
  • Make BOLs for shipments
  • Monitor any issues with inventory locations and correct immediately
  • Transmit BOLs and COAs to customers as required
  • Adhere to enforce policies and procedures
  • Monitor product flow with Warehouse Supervisor
  • Resolve problems
  • Monitor quality of our services
  • Develop excellent, professional communication skills
  • Abecas/Insight – Grand Warehouse Management System
  • Bar Coding Scanning where required
  • Maintain all data in Abecas and Customer Information Systems [ SAP, JDE, Other ]
  • Book loads for Transportation via McLoad

Server/Bartender

California Pizza Kitchen
Skokie, IL
09.2020 - 01.2022
  • Greeting and seating customers
  • Taking food and beverage orders and accurately entering them into the ordering system
  • Making menu item recommendations
  • Communicating any food allergy or special nutrition needs to kitchen staff
  • Ensuring all orders are filled quickly and accurately and that food is high quality
  • Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals
  • Promptly addressing any customer service issues and referring to management if and when necessary
  • Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area
  • SERVER

Gino's East
Chicago, IL
04.2019 - 10.2019
  • Food service
  • Food knowledge
  • Up-selling
  • Cash handling
  • Fast paced
  • Open/close duties

Cocktail Waitress - TEMP

SPORTS CORNER
Chicago, IL
04.2019 - 10.2019
  • Food Service
  • Food knowledge
  • Up-selling
  • Cash handling
  • Fast paced
  • Open/close duties

FRONT DESK/ TREATMENT COORDINATOR

DENTAL CARE
09.2018 - 12.2018
  • Explain the treatment plan, address patient concerns and answer any questions
  • Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
  • Build trust, and understand the patient's objectives
  • Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented
  • Manage and maintain the payment options and policies for patients to uphold the practice's financial integrity
  • Understand the practice's policy on working with dental benefit plans and be prepared to educate patients on their dental benefits
  • Bill dental insurance, post payments, and claim estimations as required.

Office Administrative Assistant -TEMP

DELGADO'S AUTO SERVICE
Chicago, IL
07.2018 - 12.2018
  • Create invoices and Receipt
  • Maintain a clean environment
  • Transfer incoming calls
  • Receive payments
  • Update customers when vehicle is ready
  • Drove cars to get emissions testing done

ASSISTANT MANAGER

NOTHING BUNT CAKES
Elmhurst, IL
05.2017 - 08.2017
  • NOTHING BUNDT CAKES
  • Maintained the cleanliness of the bakery
  • Projected a positive attitude
  • Represent Nothing Bundt Cakes in a professional manner at all times
  • Had to aware of all promotions and offers
  • Paid special attention to guest satisfaction
  • Interviewed, hired and evaluated team members
  • Worked on minimizing cost and labor
  • OPEN/ CLOSED store
  • Made bank deposits
  • Completed inventory/ Placed order

FLOOR MANAGER

BLUE DOOR FARM STAND
Chicago, IL
10.2014 - 07.2018
  • Performed all duties and responsibilities to achieve overall success of the restaurant
  • Represented the company in a professional manner and promote the work success of the restaurant to guests, staff and any other parties
  • Overseen the customer service staff and ensures staff are engaging guests in a manner congruent with brand standards
  • Overseen the maintenance of a clean and safe work environment
  • When applicable, interacted with guests in a manner that makes them feel comfortable and welcome and insured their Food and beverage arrived to their like
  • Overseen the weekly scheduling & daily staffing of the restaurant including call-offs, sick leave & vacation requests in coordination with the general manager
  • Resolved any maintenance issues that occur as needed and at the direction of the General Manager
  • Maintained track of inventory, invoices, schedules, employee documentation, employee files, and other operational documentation as required for successful operation of the business
  • Trained employees on their position in accordance with company standards
  • Worked on minimizing costs and labor
  • Held a weekly managerial meeting to improve Blue Door Farm Stands business, with weekly goals and tasks
  • Performed any and all other duties as assigned by the company, its owners, management partners, or supervisors

Education

High School Diploma -

Foreman High School
Chicago, IL
06.2014

Skills

  • Server
  • Customer Service
  • Sales
  • Training
  • Scheduling and Calendar Management
  • Billing and Invoicing
  • Fluent in English and Spanish
  • Data Entry
  • Administrative Skills
  • Strong Problem Solver
  • Active Listening
  • Team Building
  • Good Work Ethic
  • Supervision & Leadership
  • Computer Skills
  • Restaurant Experience
  • Upselling
  • Catering
  • Food Safety
  • Cash Handling
  • Interviewing
  • Restaurant Management
  • Supervising Experience
  • Warehouse experience
  • Analysis skills
  • Basic math
  • Organizational skills
  • Time Management

Timeline

Front Office Lead/Transportation Assistant

Odyssey Logistics & Technology Corporation
02.2021 - Current

Server/Bartender

California Pizza Kitchen
09.2020 - 01.2022

Gino's East
04.2019 - 10.2019

Cocktail Waitress - TEMP

SPORTS CORNER
04.2019 - 10.2019

FRONT DESK/ TREATMENT COORDINATOR

DENTAL CARE
09.2018 - 12.2018

Office Administrative Assistant -TEMP

DELGADO'S AUTO SERVICE
07.2018 - 12.2018

ASSISTANT MANAGER

NOTHING BUNT CAKES
05.2017 - 08.2017

FLOOR MANAGER

BLUE DOOR FARM STAND
10.2014 - 07.2018

High School Diploma -

Foreman High School

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Joana Longoria