Akanke Bishi
Atlanta,GA
Summary
Experienced ServiceNow Developer and Health Informatics Specialist with 6+ years of expertise in ITIL management, ServiceNow platform implementation, public health informatics, and project management. Proven ability to design, customize, and implement IT systems for public health organizations and healthcare IT environments. Holds certifications in ServiceNow, Scrum, and Agile SAFe. Strong foundation in health informatics gained through an internship at the University of Alabama at Birmingham (UAB). Highly skilled in collaborating with cross-functional teams to optimize workflows, manage data, and drive informatics projects to completion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Impact Advisors
01.2022 - Current
- Lead the development and customization of ServiceNow ITSM, CMDB, and Service Catalog modules to meet client requirements.
- Implemented SOAP/REST API integrations with third-party systems, enhancing business process automation
- Designed and automated workflows using Flow Designer, Virtual Agent, and Integration Hub to improve efficiency and reduce manual effort
- Collaborated with cross-functional teams to implement ITIL best practices in Incident, Problem, and Change Management
- Delivered ServiceNow platform upgrades while ensuring seamless functionality and addressing potential system issues.
- Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in a complex ServiceNow environment.
- Delivered significant cost savings by optimizing workflows, automating manual processes, and improving resource allocation within the organization using the ServiceNow platform.
Health Informatics Specialist Intern
University of Alabama at Birmingham (UAB)
08.2022 - 07.2024
- Supported the health informatics team in developing and implementing public health IT systems for data management and integration
- Collaborated on research projects, contributing to data analysis and the reporting of public health issues
- Assisted in designing and executing studies to identify and solve health system-related challenges
- Provided insights on health IT system improvements, contributing to decision-making processes for public health projects.
- Collaborated with interdisciplinary teams to develop healthcare informatics strategies, improving efficiency and effectiveness.
- Enhanced patient care by developing and implementing electronic health record systems.
- Assessed system performance regularly, identifying areas for improvement and implementing necessary updates or upgrades as needed.
ServiceNow Developer
ESPYR
01.2018 - 12.2021
- Spearheaded ITSM module enhancements, including Incident, Change, and Problem Management, tailored to ESPYR's operational needs
- Managed CMDB configurations and asset management, improving data accuracy and enabling more effective tracking of IT infrastructure
- Developed custom applications and automated workflows on the ServiceNow platform using low-code/no-code functionalities
- Led platform maintenance, ensuring optimal performance during upgrades and day-to-day operations.
- Contributed to successful audits by ensuring compliance with industry regulations and internal information security policies through properly configuring ServiceNow security settings.
- Minimized downtime during migrations by employing thorough testing methodologies throughout all stages of the development life cycle.
Project Coordinator
Chime Solutions
01.2015 - 12.2017
- Managed project timelines, budgets, and resources to ensure successful project completion for client services
- Assisted in streamlining operational workflows and improving client satisfaction by supporting cross-functional teams
- Documented project milestones and provided reporting on project outcomes to stakeholders.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Education
Master of Science - Health Informatics
University of Alabama At Birmingham
Birmingham, AL08.2024
Bachelor of Science - Human Services
Kennesaw State University
Kennesaw, GA12.2017
Skills
- ServiceNow Development and Customization (ITSM, CMDB, Service Catalog)
- Public Health Informatics
- API Integrations (SOAP/REST)
- Health Information Systems Implementation
- Data Analysis and Reporting
- Workflow Automation (Flow Designer, Integration Hub)
- Agile Development and ITIL Management
- Workflow configuration
- RESTful APIs
- ITIL Processes
Certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Professional Scrum Master I (PSM I)
- Agile SAFe Certified
Volunteer Experience
Volunteer, Samaritan House Food Pantry
Timeline
Health Informatics Specialist Intern
University of Alabama at Birmingham (UAB)
08.2022 - 07.2024
ServiceNow Developer
Impact Advisors
01.2022 - Current
ServiceNow Developer
ESPYR
01.2018 - 12.2021
Project Coordinator
Chime Solutions
01.2015 - 12.2017
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Professional Scrum Master I (PSM I)
- Agile SAFe Certified
Master of Science - Health Informatics
University of Alabama At Birmingham
Bachelor of Science - Human Services
Kennesaw State University
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