Joana Perez
Gardena,CA
Summary
Dedicated and compassionate Medical Assistant with over 10 years of experience providing exceptional patient care in fast-paced clinical environments. Strong commitment to ensuring patient comfort, safety, and satisfaction while supporting physicians and healthcare teams with professionalism and efficiency. Skilled in patient intake, vital signs, scheduling, medical records, and assisting with clinical procedures. Known as a reliable team player with excellent communication skills, a positive attitude, and a willingness to learn and grow within the healthcare field. Passionate about delivering high-quality care and creating a welcoming experience for every patient.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Torrance Memorial Physician Network OBGYN
Torrance, CA
07.2020 - Current
- Assisted healthcare providers in performing routine OB/GYN procedures and examinations.
- Coordinated patient scheduling and managed appointment logistics to optimize clinic flow.
- Educated patients on treatment plans and preventive care, fostering understanding and compliance.
- Educated patients on prenatal care, postnatal care, and reproductive health topics.
- Trained new staff on office protocols and procedures, promoting team efficiency and knowledge sharing.
- Expedited the referral process for patients in need of specialized care by effectively communicating with other healthcare providers.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Surgery Scheduler (OBGYN Surgery's)
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Medical Assistant, Internal Medicine
HealthCare Partners Medical Group
Manhattan Beach, CA
01.2014 - 06.2020
- Authorization Coordinator
- Medical Records Coordinator
- Collected blood samples following strict safety protocols and procedures.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Performed vitals/glucose testing, EKG, vaccine administrating (baby's,toddlers,teens,adults)
- Stitches Removal
- Physical Exams (Annual,Sports, DMV)
Education
Medical Assistant -
UEI College
Gardena, CA03.2014
High School Diploma -
Gardena High School
Gardena,CA06.2013
Skills
- HIPAA compliance
- Vital signs monitoring
- EMR / EHR (Cerner,Power Chart, Allscripts)
- Patient-focused care
- Phlebotomy
- Reliable team player
- CPR/First Aid
- Immunization administration
- Insurance verification
- Patient care coordination
- Inventory and supply management
- OB/GYN procedures (Colposcopy, LEEP, EMB, Biopsy's, Hysteroscopy)
- Adaptable
- Companionship and emotional support
- Insurance authorizations (Specialist,Medication,Procedures)
- Surgery Scheduler (OBGYN)
Timeline
Medical Assistant
Torrance Memorial Physician Network OBGYN
07.2020 - Current
Medical Assistant, Internal Medicine
HealthCare Partners Medical Group
01.2014 - 06.2020
Medical Assistant -
UEI College
High School Diploma -
Gardena High School