Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
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Joana Schrick

Brand Manager
Dallas,TX

Summary

I earned my Bachelors of Science in Psychology minoring in Business Administration while proactively maintaining a full time employment. The trilingual education is received has not only provided me with fluency in three languages but also a deeper and broader knowledge and perspectives of people and psychology. The education and work experience i have earned and attained will showcase my integrity and success within and for the company.

Overview

3
3
Languages
5
5
years of post-secondary education
6
6
years of professional experience

Work History

Assistant General Manager

Elements Massage
Katy, TX
03.2019 - 07.2021
  • Mentored and motivated team members to achieve challenging business goals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Oversaw computer database and physical filing systems.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.

Wellness Advisor

Elements Massage
Katy, TX
04.2017 - 02.2019
  • Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
  • Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
  • Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
  • Maintained client records for future use and for reference by other healthcare providers.
  • Built strong relationships with members to promote health, wellness and available services.
  • Helped clients set and achieve health and wellness goals.

Assistant Manager

The Sweet Boutique Bakery
Katy, TX
01.2016 - 01.2017
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Planned team-building exercises to increase employee performance and job satisfaction.

Shift Leader

The Sweet Boutique Bakery
Katy, TX
09.2015 - 01.2016
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Regulated pricing, inventory count and supply during shift hours.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.

Education

No Degree -

Grundschule Untermeitingen
Germany

No Degree -

Goethe Schule
Buenos Aires, Argentina

High School Diploma -

Seven Lakes High School
Katy, TX
08.2015 - 06.2016

Bachelor of Science - Psychology

University of Houston
Houston, TX
08.2017 - 06.2021

Skills

    Business operations knowledge

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Software

Microsoft Office

MacOS

Interests

Sports/Fitness

Animals

Timeline

Assistant General Manager

Elements Massage
03.2019 - 07.2021

Bachelor of Science - Psychology

University of Houston
08.2017 - 06.2021

Wellness Advisor

Elements Massage
04.2017 - 02.2019

Assistant Manager

The Sweet Boutique Bakery
01.2016 - 01.2017

Shift Leader

The Sweet Boutique Bakery
09.2015 - 01.2016

High School Diploma -

Seven Lakes High School
08.2015 - 06.2016

No Degree -

Goethe Schule

No Degree -

Grundschule Untermeitingen

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Joana SchrickBrand Manager