Microsoft Office
Joana Schrick
Brand Manager
Dallas,TX
Summary
I earned my Bachelors of Science in Psychology minoring in Business Administration while proactively maintaining a full time employment. The trilingual education is received has not only provided me with fluency in three languages but also a deeper and broader knowledge and perspectives of people and psychology. The education and work experience i have earned and attained will showcase my integrity and success within and for the company.
Overview
3
3
Languages
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Assistant General Manager
Elements Massage
Katy, TX
03.2019 - 07.2021
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Oversaw computer database and physical filing systems.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
Wellness Advisor
Elements Massage
Katy, TX
04.2017 - 02.2019
- Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
- Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
- Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
- Maintained client records for future use and for reference by other healthcare providers.
- Built strong relationships with members to promote health, wellness and available services.
- Helped clients set and achieve health and wellness goals.
Assistant Manager
The Sweet Boutique Bakery
Katy, TX
01.2016 - 01.2017
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
Shift Leader
The Sweet Boutique Bakery
Katy, TX
09.2015 - 01.2016
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Regulated pricing, inventory count and supply during shift hours.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Education
No Degree -
Grundschule Untermeitingen
GermanyNo Degree -
Goethe Schule
Buenos Aires, Argentina High School Diploma -
Seven Lakes High School
Katy, TX 08.2015 - 06.2016
Bachelor of Science - Psychology
University of Houston
Houston, TX 08.2017 - 06.2021
Skills
Business operations knowledge
Team leadership expertise
Strategic planning skill
Performance improvement
Client account management
Effective leader
Exceptional interpersonal communication
Efficient multi-tasker
Verbal and written communication
Software
MacOS
Interests
Sports/Fitness
Animals
Timeline
Assistant General Manager
Elements Massage
03.2019 - 07.2021
Bachelor of Science - Psychology
University of Houston
08.2017 - 06.2021
Wellness Advisor
Elements Massage
04.2017 - 02.2019
Assistant Manager
The Sweet Boutique Bakery
01.2016 - 01.2017
Shift Leader
The Sweet Boutique Bakery
09.2015 - 01.2016
High School Diploma -
Seven Lakes High School
08.2015 - 06.2016
No Degree -
Goethe Schule
No Degree -
Grundschule Untermeitingen