Joana Victoria Nuevo
Summary
Highly Motivated Individual looking for Growth and Experience
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Team Member
McDonald's, Carmel
08.2021 - 10.2021
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
Team Member
Raising Canes
12.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cashier
Carrs Safeway
08.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Phlebotomist
Quest Diagnostics
11.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Handled difficult patients with good confidence.
- During training, I completed successfully more than 100 venipuncture procedures.
- 90% of patients gave me positive feedback for making their stay comfortable.
- effectively collaborates well with supervisor and group lead to ask questions and resolve clients issues
- kept current and accurate patient records, which minimized errors.
- Used personal protective equipment correctly to protect coworkers and patients.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
Education
Phlebotomy
USA Phlebotomy Training Specialist
Anchorage, AK08.2023
Mira Mesa High School
San Diego, Ca07.2020
High School Diploma -
San Diego Continuing Education
San Diego, CA07.2020
Skills
- Customer Service
- Fund Management
- Time Management
- Multitasking
- Patience
- Coordinations
- Growth Mindset
- Computer Skills
- Learning/Adaptability
- Drawing Blood
- Goal Minded
Accomplishments
- Private Taekwondo 1st and 2nd place 2018
- Phlebotomy Tech Specialist Certificate 2023
Certification
- Private Taekwondo 1st and 2nd place 2018
- Phlebotomy Tech Specialist Certificate 2023
Projects
Pentecostal Missionary Church of Christ — Youth Leader
Supervised Children Services
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Trainings
Certified Phlebotomist, Phlebotomy Training Specialists | Phlebotomy Certification
Anchorage, AK |August 2023 - August 2023
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Timeline
Phlebotomist
Quest Diagnostics
11.2023 - Current
Cashier
Carrs Safeway
08.2022 - 11.2023
Team Member
Raising Canes
12.2021 - 01.2022
Crew Team Member
McDonald's, Carmel
08.2021 - 10.2021
Phlebotomy
USA Phlebotomy Training Specialist
Mira Mesa High School
High School Diploma -
San Diego Continuing Education
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