Summary
Overview
Work History
Education
Skills
Bilingual
Languages
Timeline
Generic

Joandra Cabral

Glendale,AZ

Summary

Dynamic professional with a proven track record at Uber, excelling in customer service and problem-solving. Demonstrated strong organizational skills while managing multiple projects, achieving high customer satisfaction ratings. Adept at teamwork and collaboration, with a commitment to fostering positive relationships and enhancing operational efficiency through innovative solutions.


Overview

9
9
years of professional experience

Work History

Vehicle Crash Claims

Uber
11.2024 - 03.2025
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Verified insurance claims and determined fair amount for settlement.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Provided exceptional customer service, addressing concerns, and answering questions promptly.

Earner Video

Uber
06.2024 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Account Manager Supervisor

Discover Card Financial Services
08.2022 - 09.2023
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Improved profit margins by renegotiating contracts with vendors, resulting in cost savings without sacrificing quality.
  • Conducted regular account reviews to identify upselling opportunities and areas for improvement.
  • Reduced churn rates through attentive relationship management strategies aimed at reinforcing trust among key stakeholders.
  • Negotiated contract terms with clients, securing mutually beneficial agreements for both parties.
  • Consistently met or exceeded sales targets through diligent monitoring of KPIs and proactive client engagement.
  • Organized quarterly business reviews to evaluate account performance and implement necessary adjustments.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Personal Banker Assistant

JP Morgan Chase
06.2021 - 08.2022
  • Enhanced client experience by actively listening to concerns and promptly addressing issues.
  • Promoted teamwork among colleagues through open communication channels that foster collaboration while achieving individual objectives.
  • Identified cross-selling opportunities by analyzing customer needs and offering suitable financial products.
  • Assisted clients with account management, leading to increased loyalty and retention rates.
  • Exceeded personal sales goals through proactive outreach and relationship-building techniques.
  • Supported marketing initiatives by organizing promotional events aimed at attracting new business prospects.
  • Managed sensitive client data, ensuring confidentiality and adherence to banking regulations.

Assistant Manager

Wildflower Bread Company
09.2016 - 05.2021
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Improved operational efficiency by adopting new technology for inventory management.

Education

High School Diploma -

Glendale High School
Glendale, AZ
05.2011

Skills

  • Teamwork and collaboration
  • Hiring and training
  • Customer service
  • Problem-solving
  • Friendly, positive attitude
  • Critical thinking
  • Organization and time management
  • Computer skills

Bilingual

I speak fluent Spanish and english.

Languages

Spanish
Native or Bilingual

Timeline

Vehicle Crash Claims

Uber
11.2024 - 03.2025

Earner Video

Uber
06.2024 - 11.2024

Account Manager Supervisor

Discover Card Financial Services
08.2022 - 09.2023

Personal Banker Assistant

JP Morgan Chase
06.2021 - 08.2022

Assistant Manager

Wildflower Bread Company
09.2016 - 05.2021

High School Diploma -

Glendale High School

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