Joanetta Smith
Norcross,GA
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, I leveraged teamwork and problem-solving skills at Footprints Restaurant and Lounge to elevate the dining experience. My background in efficiently managing high-volume periods and fostering positive work environments underscores my ability to drive success and foster collaborative team dynamics.
Overview
13
13
years of professional experience
Work History
Sales Associate
Walmart
Tucker, GA
01.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Waitress Trainer
Park Springs Retirement Community
Stone Mountain, GA
08.2016 - 07.2018
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Waitstaff Manager
Footprints Restaurant and Lunge
Decatur, GA
04.2013 - 08.2017
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
- Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
Education
High School Diploma -
Clarkston High School
Clarkston, GA05-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Problem-solving
Timeline
Sales Associate
Walmart
01.2022 - Current
Waitress Trainer
Park Springs Retirement Community
08.2016 - 07.2018
Waitstaff Manager
Footprints Restaurant and Lunge
04.2013 - 08.2017
High School Diploma -
Clarkston High School