Joanie Bonner
Ashland,AL
Summary
Billing and Insurance Coordinator with experience in claims submission, payment posting, and collections management. Responsibilities included daily submission of insurance claims, verification of insurance for scheduled patients, and handling collections effectively. Demonstrated ability to manage monthly statement generation and assist with patient inquiries while maintaining a professional environment. Proven track record in ensuring accurate billing processes and enhancing patient satisfaction through efficient appointment scheduling and check-out procedures.
Overview
2026
2026
years of professional experience
Work History
Scheduling and Insurance Coordinator
Cheaha Family Dentistry
Talladega, AL
2025 - Current
- Managed patient insurance verification processes to ensure accurate billing and claims submission.
- Conducted regular audits of insurance claims to identify trends and areas for improvement.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
- Maintained up-to-date knowledge of insurance regulations, ensuring company compliance with current laws.
- Improved operational workflows by introducing digital filing systems, significantly reducing paper use.
- Carried out administrative tasks by communicating with patients, distributing mail, and scanning documents.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records, and health statuses.
Billing and Insurance Coordinator
Calera Dental Center
Calera, AL
01.2008 - 08.2025
- Submit claims daily
- Post insurance payments
- Handle collections
- Send statements monthly
- Verify insurance for all scheduled patients
- Handle appeals to denied claims
- Follow up regularly with outstanding claims
- Help answer phones
- Schedule appointments
- Greeting and checking patients out
- Run payments
- Run end of day and weekly reports
Education
Dental Assisting - Dental Assisting
UAB School of Dentistry: Dental Assisting
Birmingham, AL08-2005
Skills
- Insurance claims submission
- Policyholder eligibility check
- Transaction posting
- Accounts receivable collection
- Excel and Word skills
References
References available upon request.
Timeline
Billing and Insurance Coordinator
Calera Dental Center
01.2008 - 08.2025
Dental Assisting - Dental Assisting
UAB School of Dentistry: Dental Assisting
Scheduling and Insurance Coordinator
Cheaha Family Dentistry
2025 - Current