JOANNA LOPEZ
Deer Park
Summary
Organized administrative professional with over 10 years of experience in business operations and team leadership. Demonstrated capacity to enhance operational efficiency, manage documentation, and educate patients on insurance benefits while fostering a collaborative work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Insurance Coordinator
Eversmiles Dental
Pasadena
10.2025 - Current
- Evaluated patient benefit plans for appropriate coverage of services rendered by dentists and orthodontists.
- Liaised between third- party payers and dentists to resolve discrepancies in payments.
- Educated patients on dental insurance benefits and coverage, answering questions and providing guidance on insurance-related issues.
- Analyzed patient eligibility information for accuracy and completeness.
- Developed comprehensive understanding of dental coding systems.
Treatment Plan Coordinator
Eversmiles Dental
Pasadena
10.2025 - Current
- Coordinated patient treatment plans with dental staff and specialists.
- Developed dental treatment plans for patients' specific needs utilizing knowledge of dental terminology and procedures.
- Educated patients on financial options available for their treatment plans.
- Regularly updated patient records regarding changes in treatment plans and follow-up instructions.
- Effectively communicated changes in policies or procedures related to patient care or billing processes.
Front Desk Receptionist
Eversmiles Dental
Pasadena
10.2025 - Current
- Greeted patients warmly and managed check-in processes efficiently.
- Scheduled appointments using dental office management software effectively.
- Maintained patient records accurately and ensured confidentiality compliance.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
EXECUTIVE DIRECTOR
Chick-fil-A
Pasadena
01.2021 - 12.2024
- Partnered with business operator to execute strategic goals and ensure operational excellence.
- Oversaw hiring, onboarding, and scheduling for a team of over 75 employees, maintaining staffing efficiency.
- Managed sales tracking, budgeting, and cost control to meet revenue targets.
- Enforced food safety, workplace safety, and compliance protocols, achieving consistent passing inspections.
- Coordinated team events, marketing campaigns, and team development initiatives to boost engagement and brand presence.
- Led conflict resolution and problem-solving across all departments to ensure smooth daily operations.
ASSISTANT DIRECTOR / TEAM LEADER / TEAM MEMBER
Chick-fil-A
Pasadena
01.2015 - 12.2021
- Delivered high-quality customer experiences by managing front-of-house and back-of-house operations during peak hours.
- Trained and coached staff in customer service and operational procedures to enhance service quality and ensure safety compliance.
- Supported scheduling, inventory control, and quality assurance to maintain smooth operations.
- Advanced to leadership roles by demonstrating consistent performance and reliability.
Education
Certification - Real Estate
San Jacinto College
Pasadena, TX06-2019
High School Diploma -
Pasadena Memorial High School
Pasadena, TX06-2015
Skills
- Insurance Claims Submission
- Claim Reimbursement
- Insurance Compliance
- Insurance Policy Training
- Patient Education Programs
- Patient Outreach
- Customer support
- Client relations
- Office administration
- Records management
- Email communication
- High-level correspondence
- Bilingual [English & Spanish]
- Open Dental usage
Languages
English
Full Professional
Spanish
Full Professional
Certification
- BLS & CPR certified
Timeline
Dental Insurance Coordinator
Eversmiles Dental
10.2025 - Current
Treatment Plan Coordinator
Eversmiles Dental
10.2025 - Current
Front Desk Receptionist
Eversmiles Dental
10.2025 - Current
EXECUTIVE DIRECTOR
Chick-fil-A
01.2021 - 12.2024
ASSISTANT DIRECTOR / TEAM LEADER / TEAM MEMBER
Chick-fil-A
01.2015 - 12.2021
Certification - Real Estate
San Jacinto College
High School Diploma -
Pasadena Memorial High School