Joanie Ford

Worked with inventory

Processed invoices

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

• Process applications through an online program.
• Communicated with parents on the application process via email and over the phone. Explaining how to operate the program so that the applications can be completed.
• Over see various spread sheets computing data for reports.
• Helped develop program for our organizations use.

• Inform customers about billing procedures, process payments and provide payment option setup assistance.
• Consult with customers to determine best methods to resolve service and billing concerns
• Generate end of month and beginning of month reports
• De-escalate problematic customer concerns, maintaining calm, friendly demeanor.

• Experience with Jack Henry CIF 20/20
• Customer service with ATM/debit card issues
• Reviewed daily and monthly reports for issues and errors that needed immediate attention or correction.
• Reviewed documents that were sent to ensure all the correct paperwork was attached and matched.
• Resolved issues with our provided products and assisted with many problem-solving issues as they arose.
• Guided co-workers to find information needed for their customers
• Trained in various jobs throughout the operations area
• Was responsible for various jobs that where to be completed in a timely manner
• Daily and monthly reconciliations for many general ledger accounts
• Assisted with incoming and outgoing wires
• Maintained Excel sheets daily
• In-charge of document scanning project when it was first implemented