Joanie Hung
Orlando,FL
Summary
Versatile professional with experience in banking, customer service, and office administration. Skilled in managing client interactions, scheduling, and supporting daily operations with accuracy and efficiency. Recognized for adaptability, strong communication skills, and reliability in fast-paced environment.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Server
Kobe’s Japanese Steakhouse
Orlando, FL
07.2022 - Current
- Provided excellent customer service to ensure a positive dining experience.
- Assisted in taking and processing food and drink orders efficiently.
- Maintained cleanliness of tables, utensils, and dining areas throughout shifts.
Bilingual Consumer Advocate
HealthSherpa
Orlando, FL
09.2023 - 06.2025
- Assisted customers with understanding health insurance options and enrollment processes.
- Guided clients through application procedures for health coverage and benefits.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Mortgage Representative
Truist Bank
Orlando, FL
11.2020 - 07.2022
- Communicated effectively with clients to gather necessary documentation.
- Escalated complex issues to senior staff for further assistance when necessary.
- Answered incoming customer calls promptly, providing courteous and professional service.
Relationship Banker
Regions Bank
Orlando, FL
05.2018 - 11.2020
- Cultivated strong client relationships through personalized banking services and consultations.
- Processed customer transactions efficiently and accurately at a busy financial institution.
- Handled cash and maintained accurate cash drawer throughout the shift.
Front Desk Receptionist
United First Tax Services
Kissimmee, Florida
10.2014 - 05.2018
- Greeted and assisted guests with check-in and check-out procedures.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained calendar for office staff and clients.
Education
Everest Community College
Orlando , Fl 09.2008 - 10.2009
Skills
- Multi-line phone management
- Appointment scheduling
- Administrative support
- Communication skills
- Problem solving
- Data entry accuracy
- Bilingual communication
- Attention to detail
- PC proficient
Timeline
Bilingual Consumer Advocate
HealthSherpa
09.2023 - 06.2025
Server
Kobe’s Japanese Steakhouse
07.2022 - Current
Mortgage Representative
Truist Bank
11.2020 - 07.2022
Relationship Banker
Regions Bank
05.2018 - 11.2020
Front Desk Receptionist
United First Tax Services
10.2014 - 05.2018
Everest Community College
09.2008 - 10.2009