Joanie LaPorta
Data Entry/ Revenue Cycle Specialist
Fruit Cove,Fl.
Summary
Efficient billing professional with 10 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Detail-oriented Revenue Cycle Specialists with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I have worked remote for four years and have a private office set up within the home.
Overview
18
18
years of professional experience
Work History
Cash Application Specialist
Baptist Medical Center
04.2023 - 06.2023
- Filed reports and posted daily batches in system.
- Sorted payments into batches by segmenting each payment by business unit and scanning into database.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
- Worked in paperless environment to accomplish assignments electronically.
- Handled account payments and provided information regarding outstanding balances.
- Left position due to trainer who had no people skills and management would not assigned another trainer to work with. This department was not good fit,
Outpatient Coding Data Specialists
Baptist Medical Center
11.2018 - 04.2023
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
Client Service Representative
Shands Jacksonville Healthcare
03.2018 - 10.2018
- Helped 25-50 customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Left due to unprofessional office staff.
Client Service Representative
MD Anderson
11.2014 - 03.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Communicated with clients regarding account services, statements, and balances.
Revenue Cycle Specialist
Shands Healthcare
06.2011 - 11.2014
- Identified and resolved payment issues between patients and providers.
- Contacted responsible parties for past due debts.
- Reached out to insurance companies to verify coverage.
- Balanced and reconciled accounts.
- Generated receivables reports and offered improvement recommendations.
- Created financial strategies to optimize portfolio performance and reduce risk.
- Billed out transplant claims with 96% collection return.
- Left position due to spouse job relocation.
Cash and Refund Specialists
Shands Healthcare
10.2010 - 06.2011
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Used data entry skills to accurately document and input statements.
Cash and Refund Supervisor
Shands Hospital
12.2006 - 10.2010
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Trained, supervised and evaluated workers.
- Stepped down from this position due to family with terminal disease.
Cash and Refunds
Shands Healthcare
03.2005 - 12.2006
- Verified accuracy of accounts payable payments, resulting in 98% reduction in payment errors and check reissues.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Delivered timely information to insurance representatives to increase resolution of complex issues.
Education
GED -
Samuel W. Wolfson High School
Jacksonville, FL06.1975
Skills
- Billing Documents
- Correct Errors
- Accurate Recordkeeping
- Correspondence Writing
- Manual Processing
- Spreadsheet Tracking
- Account Updating
- Billing Data Verification
- Microsoft Office
- Reimbursement Management
- 10-Key Data Entry
- Work Coordination
- Payment Research
- Discrepancy Reconciliation
- A/P and A/R Expert
- WebEx meeting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Achieved Super user status by introducing EPIC for billing tasks.
- Achieved department goals through effectively helping with extra work.
Timeline
Cash Application Specialist
Baptist Medical Center
04.2023 - 06.2023
Outpatient Coding Data Specialists
Baptist Medical Center
11.2018 - 04.2023
Client Service Representative
Shands Jacksonville Healthcare
03.2018 - 10.2018
Client Service Representative
MD Anderson
11.2014 - 03.2018
Revenue Cycle Specialist
Shands Healthcare
06.2011 - 11.2014
Cash and Refund Specialists
Shands Healthcare
10.2010 - 06.2011
Cash and Refund Supervisor
Shands Hospital
12.2006 - 10.2010
Cash and Refunds
Shands Healthcare
03.2005 - 12.2006
GED -
Samuel W. Wolfson High School