Joanly Pagan
Altamonte Springs,FL
Summary
Dedicated Medical Assistant with a proven track record at Endocrine & Diabetes Consultants of Central FL, adept in HIPAA compliance and offering exceptional customer service. Excelled in patient care, enhancing trust and efficiency through meticulous clinical documentation and phlebotomy skills. Fluent in Spanish, ensuring comprehensive care and communication with a diverse patient base. Solid work experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Endocrine & Diabetes Consultants of Central FL
10.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Pharmacy Assistant
Walgreens
04.2015 - 01.2022
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Counted and labeled prescriptions with correct item and quantity.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
Education
Medical Assistant Diploma - Medical Assistant
Cambridge College of Healthcare & Technology
Altamonte Springs, FL11-2021
High School Diploma -
Freedom High School
Orlando06-2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
- Patient-focused care
- Reliable team player
- Specimens collection and processing
- Complex Problem-solving
- Fluent in Spanish
- Adaptable
Accomplishments
- Recognized for outstanding dedication to patient care was awarded employee of the Quarter April 2023
- Graduated From Cambridge College of Healthcare & Technology with a 4.0 GPA on Presidents List.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Endocrine & Diabetes Consultants of Central FL
10.2021 - Current
Pharmacy Assistant
Walgreens
04.2015 - 01.2022
Medical Assistant Diploma - Medical Assistant
Cambridge College of Healthcare & Technology
High School Diploma -
Freedom High School
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