Rebecca Gardeslen

• Improved student attendance rates by accurately tracking and monitoring daily absences and tardiness.
• Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
• Contributed to a positive school atmosphere by greeting students, staff, and visitors professionally and courteously each day.
• Processed student registrations and withdrawals.

Call Center

• Answered constant flow of customer calls with minimal wait times.
• Met customer caller inquiries to provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations.
• Support customers and resolve moderate to complex inquiries or issues via phone
• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
• Resolve customer issues in a friendly and courteous manner in both English and Spanish
• Express empathy when helping our customers as you correct their issues
• Assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls
• Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. Multitasking

Disaster Management

• Review applications of R-3 program of Department of Housing, verified applications are complete and determinate if they are eligible to the program.
• Search FEMA documentation on external data browser. Associate photos to proved disaster damage. Associate documents to proved primary residence. Verify ownership documentation.
• Calculate Income for each member of household .
• Avoid duplicate of benefits from FEMA.

Work Schedule- Monday to Friday from 8:00 - 5:00

• Disaster Care Management, assesses needs in community, identifies resources, requests FEMA assistance in accordance with agency's policies and processes. Develops recovery plans, conducts home inspections, coordinates with disaster survivors as means to address situation and presents plan developed to achieve recovery

Manage CAN platform- American Red Cross

• Field and office duties.
  Research, visiting communities, interview neighbors, seeking information regards of property on file. Applies taxes to abandoned and unoccupied properties. Analyze documents and evidence, guide and serve citizens, review documents, preparing routine actions and reports, determine agreement with policies of the agency. Apply the organic laws of the agency.