Joan MIRANDA Stroupe
Mobile,AL
Summary
Highly skilled Customer Service professional experienced predominantly in supporting restaurant operations, now ready to expand into new territories. A motivated team player with a passion for learning and growing within a thriving environment among others with similar goals.
Overview
17
17
years of professional experience
Work History
Server/Customer Service
Cracker Barrell Old Country Store
Spanish Fort, Alabama
05.2019 - Current
- Operated the POS system to efficiently process customer transactions.
- Guided new team members through training processes to maintain high customer service standards.
- Managed high-volume service in a fast-paced restaurant environment.
Server/Customer Service/Cashier
Cracker Barrell Old Country Store
Gastonia , North Carolina
10.2014 - 05.2019
- Managed the POS system to handle customer payments and maintain transaction accuracy.
- Provided attentive service to guests in a fast-paced dining environment.
- Trained new team members on service protocols and menu knowledge.
Tax Preparer/Office Assistant
Liberty Tax Service
Gastonia, North Carolina
10.2014 - 05.2016
- Customer Service
- Data Entry
- Copying, Printing, File Organization
- Answering phones, Greeting Customers
- Assisting Management
Server/Customer Service Cashier
Olive Garden Restaurant
Gastonia , North Carolina
08.2008 - 10.2014
- Executed guest money transactions accurately, contributing to a positive customer service environment.
- Managed the point-of-sale system to ensure accurate and timely customer payments.
- Upsold menu items to enhance guest satisfaction and sales revenue.
Education
Bachelor of Arts - English
University of North Carolina At Charlotte
Charlotte, NC05-2008
Associate of Arts - English
Gaston College
Dallas, NC05-2004
Skills
- Customer Service
- Product upselling
- Transaction processing
- Data entry
- Positive Attitude and Attentiveness
- Team member training
Timeline
Server/Customer Service
Cracker Barrell Old Country Store
05.2019 - Current
Server/Customer Service/Cashier
Cracker Barrell Old Country Store
10.2014 - 05.2019
Tax Preparer/Office Assistant
Liberty Tax Service
10.2014 - 05.2016
Server/Customer Service Cashier
Olive Garden Restaurant
08.2008 - 10.2014
Bachelor of Arts - English
University of North Carolina At Charlotte
Associate of Arts - English
Gaston College