JoAnn Maxson
Clinical and Administrative Medical Assistant
Greensboro,NC
Summary
Dedicated professional seeking Clinical Medical Assistant role with 8 years of experience in healthcare and customer service environments. Proven expertise in document verification, data entry, and maintaining confidentiality of patient information, complemented by strong organizational and multitasking abilities. Adept at collaborating with cross-functional teams to optimize operations and ensure exemplary customer service.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Operations Clerk
Regional Transit Authority
New Orleans, LA
09.2022 - 06.2024
- Supported daily operations of the public transportation system to ensure smooth service delivery
- Managed and coordinated staff schedules to optimize workforce efficiency
- Handled administrative tasks, including scheduling appointments, managing records, and preparing reports
- Addressed rider inquiries and resolved issues related to fares, schedules, and routes
- Assisted with dispatching buses, coordinating schedules, and managing driver assignments
- Maintained inventory of supplies and equipment, ordered necessary items, and managed contracts.
Customer Service Representative /Application Reviewer
Beacon Hill Staffing Associates
04.2021 - 09.2022
- Assisted in locating housing for customers at risk of homelessness or actively displaced
- Reviewed and processed approximately 40 incoming applications, ensuring collection of required documentation such as income verification and rental history
- Analyzed customer and landlord data to verify document validity and eligibility for funding
- Referred individuals to public and private agencies for additional assistance as needed
- Compiled and forwarded application documents for timely payment processing
- Attended meetings and training sessions to remain current with program policies and procedures.
Clinical Medical Assistant
St. Thomas Multi-Specialty Medical Clinic
New Orleans
09.2019 - 04.2021
- Managed daily patient schedules, ensuring timely and efficient appointments
- Collected and documented patient demographics, medical history, and medication lists
- Recorded vital signs and chief complaints for each patient visit
- Executed EKGs and other rapid testing as ordered by physicians
- Administered injections and performed phlebotomy procedures
- Collected laboratory specimens and conducted routine tests as required
- Sanitized, restocked, and organized exam rooms and medical equipment consistently
- Maintained and updated inventory, expiration, and vaccine logs
- Communicated with patients to address inquiries, appointment requests, and billing concerns.
ER Medical Assistant/EKG Technician
LCMC University Hospital, Level 1 Trauma Center
10.2013 - 11.2019
- Directed patients to examination rooms and prepared them for physician evaluations
- Obtained vital signs, including orthostatic blood pressure. Performed phlebotomy and other diagnostic tests to aid in accurate diagnoses.
- Assisted with cauterizations, pelvic exams, and other minor procedures
- Conducted Stat and routine EKG tests for patients in various departments, including emergency, inpatient, and outpatient units.
- Uploaded completed EKG reports into the EPIC EHR system to facilitate seamless data transfer between departments.
- Assisted in Emergency Responses and Trauma Codes along with other life-saving measures under the guidance of physicians and nurses.
- Performed one-on-one patient observation for psychiatric and high fall risk patients as per physician orders.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
No Degree - Medical Assistant
Blue Cliff College
Alexandria, LA 01.2012 - 06.2013
Associate's Degree - Clinical and Administrative Medical Assistant
Blue Cliff College
08.2014 - 06.2016
Skills
- Clerical Duties
- Organizational Skills
- Analytical Thinking Skills
- Multitasking
- Communication Skills
- Maintaining records
- Schedule management
- Teamwork and collaboration
- Problem-solving abilities
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Clerk
Regional Transit Authority
09.2022 - 06.2024
Customer Service Representative /Application Reviewer
Beacon Hill Staffing Associates
04.2021 - 09.2022
Clinical Medical Assistant
St. Thomas Multi-Specialty Medical Clinic
09.2019 - 04.2021
Associate's Degree - Clinical and Administrative Medical Assistant
Blue Cliff College
08.2014 - 06.2016
ER Medical Assistant/EKG Technician
LCMC University Hospital, Level 1 Trauma Center
10.2013 - 11.2019
No Degree - Medical Assistant
Blue Cliff College
01.2012 - 06.2013
Similar Profiles
Moniere WirtMoniere Wirt
Bus Driver at Regional Transit AuthorityBus Driver at Regional Transit Authority
Felix LopezFelix Lopez
Police Officer at Regional Transit AuthorityPolice Officer at Regional Transit Authority
Kimberly BushKimberly Bush
Transit Bus Operator at Regional Transit Authority Of New OrleansTransit Bus Operator at Regional Transit Authority Of New Orleans
Robert Lunsford IIIRobert Lunsford III
Manufacturing Associate at GKN AutomotiveManufacturing Associate at GKN Automotive
NICHOLAS VARGANICHOLAS VARGA
Inventory Manager at WESCOInventory Manager at WESCO