Joann Cincoski
Summary
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Shift leader/Restaurant Hostess
Bob Evans Restaurant
Chesterton, Indiana
10.2012 - Current
- Supervised team during busy shifts, ensuring prompt service and efficiency.
- Trained new staff on menu items and customer service standards.
- Managed inventory levels, placing orders to maintain stock availability.
- Resolved customer complaints quickly, enhancing guest satisfaction and loyalty.
- Conducted daily briefings to align team goals and service expectations.
- Maintained cleanliness and organization of dining and kitchen areas consistently.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Chesterton High School
Chesterton, IN 09.1967 - 06.1971
Skills
- POS system operation
- Attention to detail
- Customer service
- Team leadership
- Staff education and training
- Time management
- Problem solving
- Follow-up procedures
- Attention to detail
- Effective communication
- Strong verbal and written communication
- Positive attitude
- Employee training
- Cash handling
- Conflict resolution
- Quality control assurance
- Policy enforcement
- Complaint resolution
- Daily briefing facilitation
- Team collaboration and leadership
Timeline
Shift leader/Restaurant Hostess
Bob Evans Restaurant
10.2012 - Current
Chesterton High School
09.1967 - 06.1971