Joann Cunningham
Chicago,IL
Summary
Dynamic Shift Supervisor at Starbucks with expertise in cash handling and staff management. Successfully implemented operational improvements that enhanced service speed and customer satisfaction. Committed to employee training and workplace safety, fostering a motivated team and ensuring a positive customer experience. Proven ability to manage inventory effectively while minimizing waste.
Overview
19
19
years of professional experience
Work History
Shift Supervisor
Starbucks
Chicago, IL
08.2007 - 03.2026
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on product knowledge and service standards.
- Managed inventory levels to minimize waste and optimize stock availability.
- Implemented operational improvements that enhanced service speed and quality.
- Resolved customer complaints promptly, enhancing overall experience and loyalty.
- Coordinated shift schedules to maintain optimal staffing during peak hours.
- Monitored adherence to safety protocols, ensuring a safe work environment for all staff.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Parking Cashier
Hyatt
Chicago, IL
02.2019 - 03.2023
- Processed customer payments efficiently using point-of-sale systems.
- Issued parking tickets and provided information to guests regarding services.
- Monitored parking lot occupancy and maintained orderly vehicle flow.
- Resolved customer inquiries and concerns with professionalism and accuracy.
- Conducted regular audits of cash drawer to ensure accuracy and compliance.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
Cashier Team Lead
ABM Parking Systems
Chicago, IL
06.2018 - 2021
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on operational procedures and customer interaction standards.
- Implemented process improvements, reducing transaction times and enhancing customer satisfaction.
- Monitored daily cash flow and reconciled discrepancies to maintain financial integrity.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Resolved customer inquiries and escalated issues, fostering a positive service environment.
Education
High School Diploma - General Studies
Hirsch Metropolitan
Chicago, IL06.1994
Skills
Cash handling
Employee training
Workplace safety
Staff management
Customer-oriented
Cash handling expertise
Staff development
Inventory control and record keeping
Operations management
Safety awareness
Timeline
Parking Cashier
Hyatt
02.2019 - 03.2023
Cashier Team Lead
ABM Parking Systems
06.2018 - 2021
Shift Supervisor
Starbucks
08.2007 - 03.2026
High School Diploma - General Studies
Hirsch Metropolitan