Joann Ferguson
Radisson
Summary
Results-driven Assistant Manager with expertise in customer service, team leadership, and money handling. Proven ability to implement strategies that enhance operational efficiency and drive sales growth.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Coborn's Grocery Store
Hayward, WI
11.2022 - Current
- Supervised daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored team members on best practices and operational procedures.
- Implemented inventory control measures to reduce discrepancies and improve stock levels.
- Collaborated with management to develop promotional strategies that enhanced sales initiatives.
Substitute Mail Carrier
USPS
Birchwood, WI
11.2021 - 10.2022
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Ensured timely delivery of mail to residential and commercial addresses, maintaining high customer satisfaction.
Deli Manager
DJ's Mart
Radisson, WI
04.2017 - 10.2020
- Oversaw daily deli operations, ensuring compliance with food safety standards and quality control measures.
- Managed inventory levels, optimized stock rotation to minimize waste and enhance product freshness.
- Implemented new merchandising strategies that increased visibility of deli products and boosted sales.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Lead Sales Associate
Kwik Trip
Hayward, WI
06.2013 - 11.2017
- Supervised daily operations, ensuring optimal product availability and customer satisfaction.
- Trained and mentored new sales associates, fostering a collaborative team environment.
- Implemented inventory management processes to reduce stock discrepancies and improve efficiency.
- Developed promotional displays, enhancing product visibility and driving sales growth.
Education
High School Diploma -
Turtle Lake High School
Turtle Lake, WISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team building
Timeline
Assistant Manager
Coborn's Grocery Store
11.2022 - Current
Substitute Mail Carrier
USPS
11.2021 - 10.2022
Deli Manager
DJ's Mart
04.2017 - 10.2020
Lead Sales Associate
Kwik Trip
06.2013 - 11.2017
High School Diploma -
Turtle Lake High School