Joann Gomes
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
09.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Truck Loader
UPS
04.2021 - 02.2022
- Loaded and strapped shipments into place on trucks.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
Fraud Customer Care
Spectrum
02.2021 - 07.2021
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
Education
Bachelor of Science - Psychology
East Carolina University
Greenville, NC05.2025
Skills
- Typing Proficiency
- Quality Control
- Calm and Professional Under Pressure
- Computer Proficiency
Languages
Bengali
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Walmart
09.2021 - 07.2023
Truck Loader
UPS
04.2021 - 02.2022
Fraud Customer Care
Spectrum
02.2021 - 07.2021
Bachelor of Science - Psychology
East Carolina University
Similar Profiles
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Giovonni MoralesGiovonni Morales
Grocrey Associate at WalmartGrocrey Associate at Walmart
Wanda BlaneyWanda Blaney
Housekeeper at Extended Stay AmericaHousekeeper at Extended Stay America