JO ANN IANNETTA
EMMAUS,PA
Summary
Dedicated Accounting and Computer Software professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Account Support Analyst
NCR
Allentown, PA
11.2019 - 09.2023
- Answered customer support inquiries via specialized ticket tracking platforms.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
- Create Payroll General Ledger mapping for clients.
- Supported users with software, hardware and network issues.
- Created user accounts and managed access control.
- Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via iSolved Go and Adaptive Employee Self Service.
- Contributed to on-site and technical support for third-party software titles such as WebPay and GetHired for payroll and HR personnel.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
Accounts Payable Supervisor/Senior Staff Accountant
Coordinated Health
Bethlehem, PA
04.2012 - 11.2019
- Matched purchase orders to invoices and logged invoices into computer.
- Reviewed each invoice and requisitions for payment approval.
- Verified vendor accounts.
- Prepared checks and assisted with payroll duties.
- Reconciled bank statements.
- Audited and processed credit card bills.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Generated financial statements and reports detailing accounts receivable status
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Updated job knowledge by attending several meetings and educational opportunities per year.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Reported sales taxes by calculating paid invoices.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Input financial data and produced reports using Great Plains.
- Reconciled company bank, credit card and line of credit accounts monthly, investigating and resolving discrepancies to keep accounts audit-ready.
- Analyzed figures, postings and documents to maintain accounting program accuracy.
- Introduced new accounting, financial and operational systems to maximize efficiency and recordkeeping accuracy.
Accountant
American Atelier, Inc
Allentown, PA
11.2008 - 04.2012
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Communicated with suppliers to reconcile invoice payments.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Completed financial reports to inform managers and stakeholders.
- Computed taxes owed by applying prescribed rates, laws and regulations.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed payrolls on regular basis for more than 200 employees nationally.
Junior Accountant
Good Shepherd Rehabilitation Hospital
Allentown, PA
03.2000 - 01.2008
- Prepare, track and post all non-patient billing and accounts receivable
- Maintain and reconcile detailed restricted and endowment trust fund information
- Analyze and reconcile general ledger accounts
- Prepare daily cash deposits for each Good Shepherd Organizations
- Interact with Development to review monthly reports of gift receipts and special events
- Prepare, analyze and reconcile all investment activity held by various financial institutes.
- Prepare and post monthly sales tax
- Prepare, analyze and reconcile ELCA Annuities, Good Shepherd Annuities, Perpetual Trusts and Charitable Remainder Trust
- Collaborate with IT department on various upgrades and computer software programs
- Prepare, analyze and reconcile various excel spreadsheets and update various databases
Junior Accountant
Catholic Elder Healthcare Management
Bethlehem, PA
01.1996 - 03.2000
- These duties were performed for seven (7) corporations
- Prepare, analyze and record Accounts Payable, Accounts Receivables and cash disbursements
- Responsible for Reconciliation of bank statements
- Prepare and electronically submit payroll data and quarterly payroll taxes
- Responsible for analysis and preparation of monthly financial statements
- Maintain documentation necessary to request release of reserve for replacement and residual receipts funds
- Prepare Treasury Direct Forms for Senior Management
- Assist auditors with analysis of accounts
- Collaborated with management on preparation of annual corporate budget
- Record and track all management fees, accounting services and vacancy claims
Client Support Specialist
Payroll Network
Rockville, MD
09.2023 - Current
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
Education
Associate Degree - Accounting and Business Management
Pennsylvania Business Institute
Nesquehoning, Pennsylvania05.1995
Skills
- Strong verbal and written communication
- Advanced computer skills
- Time management and efficiency
- Computer Skills:
- Microsoft Office: Excel, Word, Access and PowerPoint
- Peachtree Accounting
- AD Computer
- ADP and Citrix Program
- Client Access/400 (AS400), Lawson
- FRX Software
- QuickBooks, Kronos
- Microsoft Dynamics Great Plains
- Gorilla Reimbursement System
- Electronic Health Systems
- Isolved - NCR Payroll & HR Solutions
- WebPay Payroll and General Ledger
Additional Information
Notary Public, Lehigh County, PA, March 27, 2024
Certificate of Achievement in Accounts payable BEst Practices, August 2017
Timeline
Client Support Specialist
Payroll Network
09.2023 - Current
Account Support Analyst
NCR
11.2019 - 09.2023
Accounts Payable Supervisor/Senior Staff Accountant
Coordinated Health
04.2012 - 11.2019
Accountant
American Atelier, Inc
11.2008 - 04.2012
Junior Accountant
Good Shepherd Rehabilitation Hospital
03.2000 - 01.2008
Junior Accountant
Catholic Elder Healthcare Management
01.1996 - 03.2000
Associate Degree - Accounting and Business Management
Pennsylvania Business Institute