Joann Khalanski
Roxboro,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Service Advisor
Boyd Tar Heel Chevy GMC
Roxboro, NC
08.2023 - 01.2024
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Enhanced service department by maintaining clear communication between technician and customers.
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Assisted in boosting profit margins with up - selling additional services when appropriate to meet customer needs.
Patient Service Associate
Duke University
Durham, NC
06.2022 - 08.2023
- Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling
- Involves customer service, message distribution, and ancillary scheduling along with preparation and referral management.
Automated Logistical Specialist (92A)
U.S Army
Fort Riley North, KS
05.2019 - 10.2021
- Maintained and updated automated supply systems, including Standard Army Retail Supply System and Global Combat Support System-Army.
- Created maintenance work orders and reported equipment readiness and availability. Coordinated and communicated equipment dispatch schedules to stakeholders and supervisors.
Education
High School Diploma -
Heritage High School
Palm Bay, FL05-2019
Skills
- Customer Retention
- Data Entry
- Computer Skills
- Workflow Management
- Team Collaboration
Timeline
Service Advisor
Boyd Tar Heel Chevy GMC
08.2023 - 01.2024
Patient Service Associate
Duke University
06.2022 - 08.2023
Automated Logistical Specialist (92A)
U.S Army
05.2019 - 10.2021
High School Diploma -
Heritage High School
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