JOANN KING
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills.
Overview
26
26
years of professional experience
Work History
Director of Social Services
CoreCivic
Conneaut, OH
02.2015 - 11.2023
- Monitored daily operations of the facility to ensure compliance with policy, procedure, and contractual requirements.
- Supervised the programs and services of the facility to include: Mental Health/Counseling; Education/School; Recreation; Religious Services; Recovery Services.
- Established, recommended, and implemented facility policies and procedures to ensure the proper operation of the facility consistent with state law.
- Ensured constitutional healthcare is provided.
- Developed the business acumen necessary to understand and manage forecasting, earnings, budgeting, and operational expenditures
- Partnered with local organizations to expand access to social and community services.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Enhanced staff performance through comprehensive training and professional development initiatives.
- Participated in community events to promote services and engage with public.
- Represented organization at regional meetings with state departments, associations and legislature.
- Communicated performance survey results to administrators formulating corrective action plan.
- Collaborated with department managers to correct and improve services.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Facility Management Administrator
CoreCivic
Conneaut, OH
05.2013 - 02.2015
- Administered institution wide social service programming.
- Supervised case management staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved community outreach by developing and implementing innovative social service programs.
- Completed forms and reports to facilitate admission, transfer or discharge.
Executive Administrative Assistant
Ohio Department of Rehabilitation and Correction
Youngstown, OH
10.2009 - 09.2012
- Directed the operations the Records Office, Training Program, Health and Safety Program and Audio Visual.
- Public Information Officer.
- Coordinated public relations activities and research.
- Responded to inquiries from the general public, outside agencies and media.
- Coordinated responses to litigation involving departmental legal staff and outside agencies.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
Facility Management Administrator
Ohio Department of Rehabilitation and Correction
Youngstown, OH
07.2006 - 10.2009
- Administered institution wide social service programming.
- Supervised case management staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved community outreach by developing and implementing innovative social service programs.
- Completed forms and reports to facilitate admission, transfer or discharge.
Facility Management Administrator
Management and Training Corporation
Conneaut, OH
05.2001 - 07.2006
- Administered institution wide social service programming.
- Supervised case management staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Improved community outreach by developing and implementing innovative social service programs.
- Completed forms and reports to facilitate admission, transfer or discharge.
Compliance Coordinator
Management and Training Corporation
Conneaut, OH
05.2000 - 05.2001
- Improved compliance by developing and implementing comprehensive policies and procedures.
- Monitored contract compliance.
- Conducted thorough audits to identify areas for improvement in regulatory adherence.
- Enhanced company reputation by ensuring strict compliance with all applicable laws and regulations.
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Assisted in the successful completion of external audits through diligent preparation and organization of required documentation.
- Responded to inquiries and complaints from the general public, outside agencies and media.
Case Manager
Management and Training Corporation
Conneaut, OH
03.2000 - 05.2000
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Counselor
Central Fairfax Services
Fairfax, VA
09.1998 - 02.2000
- Developed and implemented individual programming for developmentally disabled adults and juveniles.
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Facilitated group therapy sessions for increased social support and skill-building opportunities.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
Case Manager
Community Counseling Center
Ashtabula, OH
11.1997 - 08.1998
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Education
Master of Science - Justice Administration
Tiffin University
Tiffin, OHBachelor of Science - Criminal Justice And Psychology
Youngstown State University
Youngstown, OHSkills
- Proficient in Microsoft Office
- Staff Supervision
- Decision Making
- Problem Solving
Accomplishments
- Kent State University – Advisory Board Member
- Lakeland Community College - Advisory Board Member
- Conneaut Community Center for the Arts – Board of Directors
- Conneaut Chamber of Commerce – Board of Directors
- Executive Leadership Graduate
- Master Key Leadership Graduate
Timeline
Director of Social Services
CoreCivic
02.2015 - 11.2023
Facility Management Administrator
CoreCivic
05.2013 - 02.2015
Executive Administrative Assistant
Ohio Department of Rehabilitation and Correction
10.2009 - 09.2012
Facility Management Administrator
Ohio Department of Rehabilitation and Correction
07.2006 - 10.2009
Facility Management Administrator
Management and Training Corporation
05.2001 - 07.2006
Compliance Coordinator
Management and Training Corporation
05.2000 - 05.2001
Case Manager
Management and Training Corporation
03.2000 - 05.2000
Counselor
Central Fairfax Services
09.1998 - 02.2000
Case Manager
Community Counseling Center
11.1997 - 08.1998
Master of Science - Justice Administration
Tiffin University
Bachelor of Science - Criminal Justice And Psychology
Youngstown State University