JoAnn Klein-Lacock
Surprise,AZ
Summary
Personable Medical Assistant bringing twenty-five years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
28
28
years of professional experience
Work History
Medical Assistant
Desert West Obstetrics & Gynecology
Glendale, AZ
08.2012 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Cleaned and maintained medical equipment following procedures and standards.
- Administered injections, medications and treatments as directed by the physician.
- Positioned patients properly during examination or treatment for comfort and safety.
- Scheduled appointments for patients via phone and in person.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Explained treatment procedures and physicians' instructions.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Contacted medical facilities to schedule patients for admission.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
Medical Assistant
Fifth Avenue OBGYN
Phoenix, AZ
04.1996 - 05.2010
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Responded to patient callbacks and phone-in prescription refill requests.
- Cleaned and maintained medical equipment following procedures and standards.
- Positioned patients properly during examination or treatment for comfort and safety.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized patient charts before each day's clinic sessions began.
- Explained treatment procedures and physicians' instructions.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Labeled and completed lab requisitions using ICD and CPT coding.
Wait Staff Member
Main Street Cafe And Bakery
Phoenix, AZ
01.1996 - 02.1999
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Handled special customer requests for separate checks and menu substitutions.
- Prepared checks, itemizing total meal costs and taxes.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Education
Bachelor of Science - Health Sciences
Grand Canyon University
Phoenix, AZ11-2023
Skills
- Patient Flow Management
- Indirect Patient Care
- Medical Terminology
- Phlebotomy
- Patient Scheduling
- HIPAA Compliance
- Inventory Management
- Procedure Assistance
- Data Entry
- Patient-Focused Care
- Direct Patient Care
- Inventory and Supply Management
- Quick Problem Solver
- STD Counseling
- Sterile Technique
- OB/GYN Procedures
- Diagnostic Procedures
- Equipment Sterilization
- Clinical Applications
- Pipetting
- Team Management and Supervision
- Specimens Collection and Processing
- Patient Toileting
- Preparing Specimens and Samples
- Communicating With Patient Families
- Human Anatomy and Physiology
- ICD-10 Coding
- Catheter Change and Preparation
- Medical Terminology Knowledge
- Vital Sign Monitors
- Compassionate
- CPR
- Electronic Medical Records
Affiliations
- Hiking
- Camping
- Cooking and trying new foods.
Accomplishments
- Summa Cum Laude
Timeline
Medical Assistant
Desert West Obstetrics & Gynecology
08.2012 - Current
Medical Assistant
Fifth Avenue OBGYN
04.1996 - 05.2010
Wait Staff Member
Main Street Cafe And Bakery
01.1996 - 02.1999
Bachelor of Science - Health Sciences
Grand Canyon University
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