Joann Lopez
Porterville,CA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Leslie’s PoolMart
Porterville, CA
04.2022 - Current
- Supervised daily operations ensuring compliance with company policies and standards.
- Trained and mentored staff in customer service excellence and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, driving strategic decisions for promotions and product placement.
Shift Manager
ALDI
Porter
09.2018 - 01.2021
- Trained and mentored team members on effective customer service techniques and operational procedures.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Shift Lead Manager
Walgreens
Porterville, CA
02.2015 - 09.2018
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Education
Certificate - Medical Billing & Coding
San Joaquin Valley College
Visalia, CA10.2023
Skills
- Customer service
- Money handling
- Team leadership
- Time management
- Staff supervision
- Retail operations
Timeline
Assistant Manager
Leslie’s PoolMart
04.2022 - Current
Shift Manager
ALDI
09.2018 - 01.2021
Shift Lead Manager
Walgreens
02.2015 - 09.2018
Certificate - Medical Billing & Coding
San Joaquin Valley College