Joann Maccallum
Middletown,CA
Summary
I have worked in the customer service field for over 30 years. Manager of K-B Toys, Sears, JC Penny, K-Mart, Whole foods etc... I have excellent professional mannerisms, great work ethic, and take great pride in my work.
Overview
23
23
years of professional experience
Work History
Asst Manager
KB Toys
San Rafael
07.2014 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier/Customer Service
Sears Holdings Corporation
San Bruno
01.2007 - 09.2009
- Cashier, customer service, merchandiser
Cashier/Customer Service
Lowe's Home Improvement
South San Francisco
03.2006 - 10.2006
- Cashier, customer service, managing stations, organizing and time management with other employees
- Open and closing of store, merchandiser
Dept Head Customer Service
Toys"R"Us
Santa Rosa, CA
07.1995 - 07.1999
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.
Education
2 years collegr in Early Childhood Education -
Santa Rosa Junior College, Canada college
Santa Rosa, CA06.1992
Skills
- Cashier
- Customer service management
- Merchandiser
- Bank room associate
- Teaching
- Early Childhood Education
- Curriculum Development
- Classroom Management
- Organizational Skills
- Sales
- Customer service
- Hotel experience
- Communication skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Asst Manager
KB Toys
07.2014 - 07.2018
Cashier/Customer Service
Sears Holdings Corporation
01.2007 - 09.2009
Cashier/Customer Service
Lowe's Home Improvement
03.2006 - 10.2006
Dept Head Customer Service
Toys"R"Us
07.1995 - 07.1999
2 years collegr in Early Childhood Education -
Santa Rosa Junior College, Canada college