Joann Mason
Colorado Springs,CO
Summary
An administrative assistant with strong skills in Microsoft office Word, Excel, Outlook to include multi calendars, Power Point, and Access. I have mastered various proprietary computer programs as well as all company copiers, fax machines and scanners. Company and patient confidentiality have always played a major role in all my positions. I am always looking for a challenge and to continue to learn and grow with a company.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
9
9
years of professional experience
Work History
Patient Access Representative Specialist Cardiology
UC Health
Colorado Springs, CO
05.2025 - Current
- Schedules appointments, follow-up appointments, and assigns appropriate length of visit per physician request.
- Provides instruction to patients regarding what to bring to the appointment, time of appointment and location of physician.
- Registers patients for medical care including laboratory, outpatient services, physician or other medical office.
- Pre-registers patients when needed.
- Collects and confirms complete patient demographics, current employer, emergency contact information, insurance and case-specific information such as referring physician.
- Verifies insurance eligibility for governmental insurance payors (i.e. Medicaid, Medicare, Tricare, etc.).
- May complete Medicare Secondary Payor Questionnaire for all Medicare eligible patients.
- Reviews patient accounts for outstanding balances and forwards to Accounting.
Gov Hospital Collection
UC Health
Colorado Spring, CO
05.2024 - 05.2025
- Prepares bills in the paper and/or electronic format designated by departmental and payor guidelines.
- Transmits bills to appropriate third party payors and responsible parties.
- Reviews bills for accuracy, including proper diagnosis and procedure codes.
- Reviews bill rejections and issues.
- Collaborates internally and with payors to resolve billing issues.
- Responds to patient billing inquiries.
- Documents billing activities in patient account records.
- Maintains documentation of claims processed as part of the daily claims reconciliation process.
- Prepares and reviews routine billing reports to ensure timely and accurate billing activity.
- Refers uncollected balances to appropriate collections/accounts receivable staff for follow up.
Non-Clinical Pathways Intake
Evicore Health Care
Colorado Springs, CO
03.2017 - 05.2024
- Assist callers with obtaining Pre-Authorizations
- Answer questions and correct Pre-Authorizations as needed
- Clarify steps on Pre-Authorizations
- Connect to correct departments when needed
- Medical terminology used on each call
- Upkeep of knowledge and call quality
- Trained in: Radiology, MSK, Cardiology, Radiation Therapy, Surgery
- CONTRIBUTIONS/RECOGNITION: Recognized each month for handle time, call quality and quantity of calls
Customer Service Representative
Kaiser Permanente, First Source
Colorado Springs, CO
11.2016 - 03.2017
- Assist Customers with billing and taking payments
- Arrange appointments and physician selection
- Register new clients on website
- Clarify any Medicare questions
- Answer any billing questions
- Connect with correct departments
- CONTRIBUTIONS/RECOGNITION: Recognized for outstanding customer service on calls, Recognized for handle time and call quality
Education
Associate of Science - Medical Billing And Coding
Pikes Peak Community College
Colorado Springs, CO2017
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Appointment scheduling
Timeline
Patient Access Representative Specialist Cardiology
UC Health
05.2025 - Current
Gov Hospital Collection
UC Health
05.2024 - 05.2025
Non-Clinical Pathways Intake
Evicore Health Care
03.2017 - 05.2024
Customer Service Representative
Kaiser Permanente, First Source
11.2016 - 03.2017
Associate of Science - Medical Billing And Coding
Pikes Peak Community College