Joann Mazza
Pottstown,PA
Summary
Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Senior Bank Teller
Commonwealth Savings Bank
Payment Coordinator
FISERV (fka LeMans)
Accounts Payable/Receiveable Specialist
US Restaurants
07.1999 - 01.2015
- Responsible for A/R within an organization comprised of 35 stores
- Daily reconciliation of bank deposits and sales reports
- Responsible for General Ledger and Reconciliations and P&L Statements (Monthly)
- Coded and processed journal entries
- Served as customer service point of contact between corporate, district managers and individual stores
- Assisted with internal and external audits
- Worked closely with Controller to complete all month end processing
- Prepared sales and use tax for Corporate entity
- Handled all store and corporate banking with the utmost of care and confidentiality.
Skills
Customer ServicePayment ProcessingData EntryCollectionsVendor CommunicationsAccount Set UpReconciliationCash SettlementsBank Teller/Account ProcessingMicroSoft Office SuiteSage Software
Daily Operations Support
Staff Training
Attention to Detail
Customer Relationship Management
Goal-Oriented
Ledger and Balance Sheet Entry
Data Entry
Punctual and Reliable
Records Confidentiality
Timeline
Accounts Payable/Receiveable Specialist
US Restaurants
07.1999 - 01.2015
Senior Bank Teller
Commonwealth Savings Bank
Payment Coordinator
FISERV (fka LeMans)