Open To Work
Joann Morales
Ridgewood,NY
Work Preference
Summary
Dedicated and self-directed Office Manager with diverse experience in organizations of all sizes and across multiple industries. Technologically-savvy with proven ability to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
23
23
years of professional experience
Work History
Office Manager
Repairify Appliances LLC
11.2023 - Current
- Develop long-term client relationships, build rapport with customers, ensure product alignment with business needs, and identify opportunities to drive customer success.
- Negotiated contracts with new clients, identified opportunities to grow existing accounts, and expanded sales growth.
- Manage high-value customer accounts, build long-term relationships with vendors and customers, and develop 20+ new accounts.
- Schedule travel arrangements, meetings, and interviews.
- Managed multi-line phone systems, efficiently routing calls to appropriate departments.
Customer Service Manager
NY Purebred Inc
05.2015 - 11.2023
- Organized supply orders, managing inventory and implementing cost management strategies to ensure resource availability.
- Serve as main point of contact for office challenges, including [appliance repairs, commercial equipment malfunctions, supply ordering, and obtaining new accounts. ]
- Serve as main office receptionist, including [answering phones (over 50+ calls), replying to general email inquiries, and greeting customers on arrival]
- Developed and implemented customer service training programs to enhance team performance.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Housekeeper
Terrence Cardinal Cooke Health Care Center
04.2003 - 03.2010
- Maintained a high level of cleanliness and sanitation in patient rooms, waiting areas, and other medical facility spaces.
- Followed strict infection control protocols to prevent the spread of bacteria and viruses.
- Stocked and organized cleaning supplies to ensure efficient and effective housekeeping operations.
- Dispose of medical waste and follow proper procedures for handling hazardous materials in accordance with state regulations.
- Collaborate with healthcare staff to prioritize and address cleaning needs based on patient care requirements and infection control measures.
Education
GED -
Interboro Institute
New York08-2002
Skills
- Bilingual (Spanish)
- Customer service
- Office management
- Payroll processing
- Relationship building
- Compliance monitoring
Timeline
Office Manager
Repairify Appliances LLC
11.2023 - Current
Customer Service Manager
NY Purebred Inc
05.2015 - 11.2023
Housekeeper
Terrence Cardinal Cooke Health Care Center
04.2003 - 03.2010
GED -
Interboro Institute