Joann Rosikiewicz
Searsport,ME
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
2
2
years of post-secondary education
Work History
Support Operations
Hamilton Marine
Searsport, ME
06.2020 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
Wellness Advisor Sales Associate
Belfast Coop
Belfast, ME
07.2018 - 06.2020
- Assisted customers in selecting wellness products and supplements.
- Educated clients on health benefits of organic and natural options.
- Maintained product displays to ensure a clean and inviting environment.
- Collaborated with team members to improve customer service strategies.
- Processed transactions accurately using point-of-sale systems.
- Provided support during promotional events to enhance customer engagement.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Kept up-to-date with industry trends to offer informed recommendations.
- Analyzed customer feedback in order to improve services offered by the company.
- Designed attractive displays for wellness products in store windows or shelves.
- Developed relationships with vendors to ensure timely delivery of goods ordered.
- Built relationships with customers through excellent customer service practices.
- Advised customers on the best products to purchase based on their individual needs.
- Ensured accurate pricing information was displayed for all products sold.
- Performed basic administrative tasks such as filing paperwork and answering phones.
- Managed orders from start to finish including taking payments from customers.
- Collaborated with other departments within the organization such as marketing and operations.
- Maintained records of client interactions including inquiries, complaints, and suggestions.
- Assisted with inventory management by tracking stock levels of products sold.
- Demonstrated a deep understanding of wellness products features and benefits to customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
Retired Dental Hygienist
Retired
, CT
Education
Associate of Applied Science - Dental Hygiene
Tunxis Community College
Farmington , CT 08.1986 - 06.1988
OSHA, Bloodborne Pathogens, CEU Related To Licensure, Nutritional Health, Basic Accounting. -
Tunxis Community College
Skills
- Customer service
- Inventory management
Timeline
Support Operations
Hamilton Marine
06.2020 - Current
Wellness Advisor Sales Associate
Belfast Coop
07.2018 - 06.2020
Associate of Applied Science - Dental Hygiene
Tunxis Community College
08.1986 - 06.1988
Retired Dental Hygienist
Retired
OSHA, Bloodborne Pathogens, CEU Related To Licensure, Nutritional Health, Basic Accounting. -
Tunxis Community College