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JoAnn Scott
Katy,TX
Summary
Detail-oriented professional known for strong problem-solving skills and effective team collaboration. Experienced in program evaluation and database management, dedicated to driving program success and enhancing stakeholder relationships.
Overview
17
17
years of professional experience
Work History
Program Analyst
Federal Railroad Administration
Washington, DC
02.2013 - 09.2025
- Analyzed program data to support federal railroad safety initiatives.
- Coordinated stakeholder meetings to provide program updates and address challenges.
- Developed and maintained a database of program information to track progress and identify areas for improvement.
- Participated in meetings with senior management team members in order to discuss key objectives related to ongoing projects.
- Managed day-to-day operations of email response to stakeholders and Congressional inquiries.Reviewed feedback from customers regarding their experiences with existing programs to identify areas needing improvement or enhancement.
- Provided technical support during the implementation phase by troubleshooting any issues that arise along the way.
- Created documentation outlining procedures for each aspect of the program lifecycle from inception to completion.
- Performed data analysis using specialized software applications to uncover insights about program performance and efficacy.
Administrative Assistant
World Wide Contractors/Federal Railroad Admin
Wasington, DC
07.2008 - 02.2013
- Streamlined office communications and organized filing systems for improved information access.
- Responded to phone calls and emails to provide information, enhancing business correspondence.
- Assisted in preparing reports and presentations for project updates.
- Supported project teams by gathering data and facilitating workflow.
- Trained new staff on administrative policies and office systems.
- Developed and maintained relationships with vendors and clients.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained confidentiality of documents while ensuring compliance with established protocols.
Education
Bachelor of Science - Information Technology
Belhaven University
Jackson, MS09-1999
Skills
- Data analysis
- Program evaluation
- Stakeholder management
- Regulatory compliance
- Database management
- Report preparation
- Technical documentation
- Project management
- Performance management
- Data validation
- Advanced [software] skills
- Effective communication
- Written communication
- Team collaboration
- Attention to detail
- Time management
- Client engagement
- Relationship building
- Self motivation
- Organizational skills
- Conflict resolution
- Problem-solving aptitude
- Professionalism
Timeline
Program Analyst
Federal Railroad Administration
02.2013 - 09.2025
Administrative Assistant
World Wide Contractors/Federal Railroad Admin
07.2008 - 02.2013
Bachelor of Science - Information Technology
Belhaven University