JOANN SHEPPARD
Charlotte,NC
Summary
Experienced leasing consultant with 20+ years of property management expertise in the Charlotte market, eager to embrace new growth opportunities. Demonstrated success in surpassing occupancy goals and delivering superior customer service in fast-paced environments. A highly energetic team player dedicated to achieving company objectives, with a natural talent for building strong relationships and rapport with residents, clients, and local businesses.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Simpson Property Group - Briley
Charlotte, NC
12.2021 - Current
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
Leasing Consultant
Village Green/RKW Residential - Allure
Charlotte, NC
09.2019 - 12.2021
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Leasing Specialist/Assistant Manager
Highmark Residential - Madison Southpark
Charlotte, NC
01.2019 - 09.2019
- Assisted customers in completing rental applications and verifying qualifications.
- Conducted market research to determine competitive rental rates for available units.
- Ensured timely collection of rent payments from existing tenants and addressed any delinquent accounts accordingly.
Leasing Specialist
BH Management - Paces River
Rock Hill, SC
01.2017 - 01.2019
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Developed relationships with local real estate agents to promote available units.
Assistant Manager
Charlotte Housing Authority
Charlotte, NC
10.2016 - 01.2017
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Collected monthly assessments, rental fees, deposits and payments.
Skills
- Proficient in leasing and sales techniques
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Detail-oriented with effective organizational skills
- Experienced in generating and analyzing reports
- Team player with high energy and dedication
- Onesite, Yieldstar, LRO, Knock & Yardi Experience
References
References available upon request.
Timeline
Leasing Consultant
Simpson Property Group - Briley
12.2021 - Current
Leasing Consultant
Village Green/RKW Residential - Allure
09.2019 - 12.2021
Leasing Specialist/Assistant Manager
Highmark Residential - Madison Southpark
01.2019 - 09.2019
Leasing Specialist
BH Management - Paces River
01.2017 - 01.2019
Assistant Manager
Charlotte Housing Authority
10.2016 - 01.2017
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