JOANN TALLEY
Warner Robins,GA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Cashier/Customer Service Representative
AAFES Exchange
Honolulu, Hawaii
10.2019 - 10.2023
- Processed customer transactions accurately and efficiently at retail checkout.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash register operations, ensuring correct cash handling procedures.
- Maintained cleanliness and organization of the sales floor and checkout area.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Restocked merchandise on shelves, ensuring appealing displays for customers.
- Handled returns and exchanges following store policies and procedures seamlessly.
- Trained new cashiers on register systems and customer service protocols effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Housekeeper
IHG Army Hotels
Tacoma, Washington
09.2014 - 12.2015
- Cleaned guest rooms to maintain high standards of cleanliness and comfort.
- Replenished supplies and amenities in guest rooms and common areas.
- Maintained inventory of cleaning products for optimal stock levels.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Assisted in laundry services including washing, drying, and folding linens.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Call Center Representative
Xerox
DuPont, Washington
10.2014 - 12.2014
- Managed inbound customer inquiries and provided accurate information promptly.
- Resolved customer complaints by utilizing effective communication and problem-solving skills.
- Documented call details and updated customer accounts in the CRM system efficiently.
- Assisted customers with order status, billing inquiries, and product information requests.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Collected deposits or payments and arranged for billing.
Fulfillment Associate
Amazon
DuPont, Washington
03.2014 - 09.2014
- Operated handheld scanners to track inventory movements efficiently.
- Sorted and organized packages for accurate order fulfillment processes.
- Maintained cleanliness and safety standards in the work area consistently.
- Loaded and unloaded merchandise from delivery trucks promptly.
- Loaded items onto pallets or into containers for shipment.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Unloaded incoming freight with a manual pallet jack or dock leveler.
- Certified personnel for receiving, stocking and prepping of merchandise and product.
- Participated in physical inventories of stock on hand periodically.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Completed other duties as requested.
CBRN Specialist
US Army
Sacramento, California
03.2012 - 03.2013
- Conducted risk assessments for chemical, biological, radiological, and nuclear hazards.
- Developed and implemented safety protocols for hazardous material handling.
- Trained personnel on emergency response procedures for CBRN incidents.
- Coordinated drills to test readiness and response to CBRN threats.
- Monitored compliance with safety regulations during operations and training exercises.
- Prepared reports on CBRN training outcomes and safety evaluations for leadership review.
- Investigated suspected contamination sites using appropriate detection methods.
- Deployed rapidly as part of an emergency response team when required.
- Identified potential threats from CBRN agents or hazardous materials.
- Trained personnel on the use of protective clothing and equipment used in a CBRN environment.
- Conducted Chemical, Biological, Radiological and Nuclear sampling and analysis of air, water, soil and other materials.
- Advised command staff on the most effective strategies for responding to potential threats posed by chemical, biological, radiological or nuclear agents.
- Performed CBRN reconnaissance operations in various environments.
- Participated in drills designed to test response protocols for incidents involving hazardous substances.
- Assigned and performed other duties as required.
Grill Cook/Senior Customer Service Representative
McDonald's Restaurant
Sacramento, California
03.2010 - 03.2012
- Maintained cleanliness and organization of the grill station throughout shifts.
- Prepared and cooked a variety of menu items following strict safety standards.
- Monitored cooking times to ensure food quality and consistency.
- Collaborated with team members to manage high-volume orders efficiently.
- Adhered to food safety regulations during food handling and storage processes.
- Assisted in training new staff on cooking techniques and equipment usage.
- Operated kitchen equipment safely, including grills, fryers, and broilers.
- Ensured timely restocking of supplies to maintain efficient kitchen operations.
- Made sure that all orders were filled in an accurate and timely manner.
- Followed proper sanitation procedures during food preparation and storage.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Maintained cleanliness and organization of line workstations.
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal, cleaning grills, and emptying grease traps.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Associate of Arts - Hospitality And Tourism Management
College of Micronesia - FSM
Micronesia, FM 09.2006 - 05.2010
Skills
- Cash handling
- Customer transactions
- Inventory management
- POS systems
- Order fulfillment
- Effective communication
- Time management
- Attention to detail
- Cleanliness maintenance
- Multitasking and organization
- Organizational growth
- Team collaboration
- Decision making aptitude
- Clear communication
- Customer assistance
Timeline
Cashier/Customer Service Representative
AAFES Exchange
10.2019 - 10.2023
Call Center Representative
Xerox
10.2014 - 12.2014
Housekeeper
IHG Army Hotels
09.2014 - 12.2015
Fulfillment Associate
Amazon
03.2014 - 09.2014
CBRN Specialist
US Army
03.2012 - 03.2013
Grill Cook/Senior Customer Service Representative
McDonald's Restaurant
03.2010 - 03.2012
Associate of Arts - Hospitality And Tourism Management
College of Micronesia - FSM
09.2006 - 05.2010