Joann Wenzel
Lansing,MI
Summary
Experienced Customer Service Representative with five years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume and different types of incoming calls.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Peckham
03.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Actively listened to customers, handled concerns quickly and de-escalated major issues
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Took payment information and other pertinent information such as addresses and phone numbers.
Education
High School Diploma -
Grand Ledge High School
Grand Ledge, MI06.1980
Skills
- Good Listening Skills
- Understanding Customer Needs
- Microsoft Office
- Calm and Professional Under Pressure
- Correcting Discrepancies
- Call Controlling
- Written and Oral Communications
- Problem Solving
Additional Information
While working at Peckham I have had the opportunity to learn six types of calls;
Such as Congressional, help desk, Duty officer (life and death), Supervisor, Application and General information
During the Covid epidemic I had the opportunity to be a part of Overseas citizen services emergency calls.
Timeline
Customer Service Specialist
Peckham
03.2018 - Current
High School Diploma -
Grand Ledge High School
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