Kayla Jones
Chicago,IL
Summary
Hardworking Customer Service Representative with 1 years of experience working with computers. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Organized cashier experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor. Committed UPS with 1 years of experience moving and arranging materials in UPS warehouse. Detail-oriented when attaching and reviewing documentation for goods. Commended for preventing damage to all loads by remaining aware of surroundings.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Empereon Constar
Phoenix, AZ
03.2019 - 07.2020
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Entered customer data into systems and communicated service concerns with different department.
- Recorded product or service failure complaints and notified appropriate departments.
- Educated customers on promotions to enhance sales.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained financial accounts by processing customer adjustments.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Developed working relationships with internal and external customers while assisting with account management duties.
Package Handler
UPS
Hodgkins, IL
01.2018 - 02.2019
- Kept storage areas organized, clean and secure to fully protect company assets.
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Loaded package containers onto forklifts and transported into packaging areas.
- Sorted items according to its destination.
- Labeled packages according to instructions provided on work orders.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Attached identifying tags to containers to mark with identifying shipping information.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Culinary Trainer /Cashier
Six Flags Great America
Gurnee, IL
06.2016 - 07.2016
- Reviewed and resolved differences between accounting information and cash drawer.
- Counted cash in register drawer at beginning and end of shift.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Arranged supplies and equipment between storage and work areas.
Education
High School Diploma -
Crete Monee Highschool
Crete, IL05.2018
Skills
- Warehousing Practices and Procedures
- Good communication skills
- Warehousing functions
- Good listening skills
- Creative problem solving
- Money handling abilities
- Receiving support
Timeline
Customer Service Specialist
Empereon Constar
03.2019 - 07.2020
Package Handler
UPS
01.2018 - 02.2019
Culinary Trainer /Cashier
Six Flags Great America
06.2016 - 07.2016
High School Diploma -
Crete Monee Highschool
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