Karima Scott
Phoenix,AZ
Summary
Adept at driving debt resolution and enhancing customer relations, my tenure at Empereon-Constar showcased my ability to manage delinquent accounts and negotiate repayment plans effectively. Leveraging critical thinking and adept collections processing, I consistently met high-volume demands, demonstrating a strong commitment to regulatory compliance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Collections Agent
Empereon-Constar
Phoenix, AZ
10.2024 - Current
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Met demands of busy collections group by performing high volume of daily calls.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Identified past due accounts and contacted account holders to arrange payment.
- Recorded and updated customer personal accounts with accurate contact information.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Updated account status records and collection efforts.
Coign Customer Service Representative
Empereon-Constar
Phoenix, AZ
12.2022 - 10.2024
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Educated customers about their rights with regard to billing disputes and fraud protection services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Processed payments from customers in a timely manner according to established procedures.
- Provided guidance to customers on how to use their credit cards responsibly and effectively.
- Analyzed and verified financial information to ensure accuracy of application data.
- Processed new account requests, including obtaining necessary documents from clients.
Front of House Team Member
Chick-fil-A
Phoenix, AZ
04.2022 - 01.2023
- Monitored inventory of front-of-house supplies and placed orders as necessary.
- Maintained safe food handling practices to prevent germ spread.
- Ensured compliance with health safety regulations in the restaurant setting.
- Filled soft drink cups and poured hot coffee and tea for patrons.
Education
High School Diploma -
Insight Academy Of Arizona
Glendale02-2020
Associate of Science - Biological Sciences
Maricopa Community Colleges, Glendale Community College
Glendale, AZSkills
- Aged account reporting
- Collections regulatory guidelines
- Repayment negotiations
- Delinquent account management
- Debt management
- Collections processing
- Complaint resolution
- Critical thinking
- Active listening
- Email management
- Customer relations
- Multi-tasking
Timeline
Collections Agent
Empereon-Constar
10.2024 - Current
Coign Customer Service Representative
Empereon-Constar
12.2022 - 10.2024
Front of House Team Member
Chick-fil-A
04.2022 - 01.2023
High School Diploma -
Insight Academy Of Arizona
Associate of Science - Biological Sciences
Maricopa Community Colleges, Glendale Community College
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