Andr'e Taylor
Collections Official
Alexandria,IN
Summary
Dedicated and results-oriented customer service and collections professional with extensive experience in handling customer inquires, managing accounts, and resolving issues effectively. Proven ability to communicate clearly and provide positive customer experiences.
Overview
9
9
years of professional experience
Work History
Collections Agent
Phoenix Financial Services
Fishers, IN
06.2020 - Current
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Implemented collection strategies to reduce outstanding account balances.
- Tracked and reported on collections activity and performance metrics to management.
- Recorded and updated customer personal accounts with accurate contact information.
- Prepared reports summarizing collection activity for management review.
- Ensured compliance with federal and state collections laws and regulations.
- Provided training and guidance to new collections staff on best practices and company policies.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Monitored customer accounts for changes in financial status or contact information.
Student Loan Collector
Action Financial Services
Indianapolis, IN
06.2018 - 06.2020
- Compiled monthly data reports on delinquency rates, collection efforts and other relevant metrics.
- Evaluated financial hardship cases to determine eligibility for reduced payments or temporary suspension of collections activities.
- Researched customer inquiries for repayment plans, balances due and other related questions.
- Developed strategies for improving collections success rate while maintaining high levels of customer service.
- Monitored compliance with state and federal laws governing debt collection practices.
- Processed paperwork for deferment and forbearance requests from customers.
- Performed skip tracing activities on delinquent accounts when required.
- Generated letters notifying customers of overdue payments and potential consequences.
- Responded to customer emails and phone calls in a timely manner regarding student loan payments.
- Attended training sessions regularly to stay abreast of new regulations governing student loan collections.
- Set up debt payment plans based on client credit, income and assets.
Sale/Repair Agent
Lowes Home Centers
Indianapolis, IN
10.2015 - 03.2018
- Documented detailed notes about each repair job for future reference purposes.
- Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
- Offered recommendations on device care and maintenance to customers.
- Assisted customers in setting up their devices after repairs were completed.
- Performed system and component failure analysis using diagnostic troubleshooting techniques.
- Documented repair processes and outcomes for internal records and customer reports.
- Created detailed reports on the status of repairs and submitted them to supervisors.
- Interpreted and followed technical manuals and schematics for precise repairs.
- Collaborated with other technicians in order to share information about repair techniques.
Education
High School -
North Central High School
Indianapolis, IN05-2003
Certificate - Construction Trades
JEL Career Center
Indianapolis, IN05-2003
Skills
- Debt management
- Credit adjustments
- Collections regulatory guidelines
- Collections processing
- Aged account reporting
- Repayment plan structuring
- Repayment negotiations
- Collections process improvement
- Financial reporting
- Account management
- Payment arrangement
Hobbies and Interests
- Interments
- Sport
- Construction
- Reading
Accomplishments
- top collections agent
- top repairs/customer agent
Timeline
Collections Agent
Phoenix Financial Services
06.2020 - Current
Student Loan Collector
Action Financial Services
06.2018 - 06.2020
Sale/Repair Agent
Lowes Home Centers
10.2015 - 03.2018
High School -
North Central High School
Certificate - Construction Trades
JEL Career Center
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