Joanna Acevedo
San Antonio,TX
Summary
Diligent customer service representative with solid background in bilingual customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Mechanical Contractor of Texas, LLC
11.2018 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Associate
Independent Fashion Jewlry Consultant
01.2012 - Current
- Handled cash transactions efficiently while adhering to cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assistant Teacher
Greatest Gifts Daycare
02.2017 - 11.2018
- Monitored classroom to verify safe and secure environment.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Modeled positive behavior and communication skills for students.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
Education
Associate of Arts - Liberal Arts
Northwest Vista College
San Antonio, TX05-2019
High School Diploma -
Weslaco East High School
Weslaco, TX06-2012
Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Computer proficiency
- Professional telephone demeanor
- Appointment scheduling
- Product sales
- Product and service solutions
- Microsoft Excel
- Microsoft outlook
- Microsoft Word
Timeline
Customer Service Representative
Mechanical Contractor of Texas, LLC
11.2018 - Current
Assistant Teacher
Greatest Gifts Daycare
02.2017 - 11.2018
Sales Associate
Independent Fashion Jewlry Consultant
01.2012 - Current
Associate of Arts - Liberal Arts
Northwest Vista College
High School Diploma -
Weslaco East High School
Similar Profiles
Dennis BuchananDennis Buchanan
CEO/Shop Owner at Service Solutions LLC (Mechanical Contractor HVAC)CEO/Shop Owner at Service Solutions LLC (Mechanical Contractor HVAC)
Terrance MotonTerrance Moton
Scaffold Leadman at FERRO MECHANICAL CONTRACTOR LLCScaffold Leadman at FERRO MECHANICAL CONTRACTOR LLC
Aiden HurchallaAiden Hurchalla
Mechanical Contractor at Mechanical ContractorMechanical Contractor at Mechanical Contractor