Joanna Amritt
Orlando,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
18
18
years of professional experience
Work History
Sales Associate
Marriott Vacations Worldwide
Orlando, FL
01.2018 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Customer Service Manager
Avis Budget Group
Orlando, FL
10.2018 - 04.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved concerns with products or services to help with retention and drive sales.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Sales Manager
Bluegreen Vacation Club
Orlando, FL
10.2012 - 01.2018
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized promotional events and interacted with community to increase sales volume.
- Held weekly meetings with [Job title]s to identify techniques to overcome sales obstacles.
- Developed and implemented comprehensive salesperson training program.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Sales Associate
Hilton Grand Vacations Club
Orlando, FL
02.2011 - 10.2012
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Developed, marketed and sold full range of products and support services.
Sales Associate
Wyndham Worldwide Corp
Orlando, United States
02.2006 - 02.2011
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
No Degree - Nursing
Broward College
Fort Lauderdale, FLSkills
- Sales Trends
- Retail Loss Prevention
- Time Management
- Educational Sales
- Dispute Mediation
- Customer Service
- Upselling Techniques
- Verbal and Written Communication
- Sales Expertise
- Teamwork and Collaboration
Timeline
Customer Service Manager
Avis Budget Group
10.2018 - 04.2020
Sales Associate
Marriott Vacations Worldwide
01.2018 - Current
Sales Manager
Bluegreen Vacation Club
10.2012 - 01.2018
Sales Associate
Hilton Grand Vacations Club
02.2011 - 10.2012
Sales Associate
Wyndham Worldwide Corp
02.2006 - 02.2011
No Degree - Nursing
Broward College
Travel
I have traveled to 26 countries and plan on going to at least 150 more! I love to immerse myself in the culture meet new people and try all of the different foods!
Travel
I have traveled to 26 countries and plan on going to at least 150 more! I love to immerse myself in the culture meet new people and try all of the different foods!
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