Joanna Arellano Gonzalez
Houston,TX
Summary
Proven track record in enhancing customer satisfaction at Walgreen's through expert complaint handling and superior customer service. Demonstrated ability to collaborate with teams and manage heavy workloads, lifting up to 50 pounds. Achieved positive outcomes in high-pressure environments, showcasing problem resolution and team collaboration skills.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreen's
09.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Crew Person
NOV Tuboscope, Paradise Newfoundland
11.2022 - 01.2023
- Preparing products: Perform tasks to prepare tubing, casing, and drill pipe for inspection, storage, and shipment
- Manual labor: Perform strenuous manual labor in outdoor projects and worksites
- Maintaining job sites: Pick up tools and equipment, secure the job site, and maintain a clean job site
- Loading and unloading: Load and unload trucks, haul, and handle materials
- Safety: Comply with safety regulations, ensure proper safety procedures are followed, and report incidents
Warehouse Worker
APG INDUSTRIALS
06.2020 - 11.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Optimized picking, packing, and shipping processes to accelerate order fulfillment.
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Customer Service Associate
Walgreen's
09.2023 - 11.2023
Crew Person
NOV Tuboscope, Paradise Newfoundland
11.2022 - 01.2023
Warehouse Worker
APG INDUSTRIALS
06.2020 - 11.2020
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