Summary
Overview
Work History
Education
Skills
References
Other Interests and Hobbies
Timeline
Generic

JOANNA Balberde

Wyoming,MI

Summary

Dynamic Assistant Store Manager at Goodwill of Greater Grand Rapids with a proven track record in team leadership and customer service excellence. Skilled in training and development, I enhanced store operations and resolved customer issues effectively, fostering a positive shopping experience. Committed to achieving operational goals while maintaining high standards of professionalism.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Goodwill of Greater Grand Rapids
Grandville, Michigan
01.2025 - Current
  • Assisted in managing daily store operations and team performance.
  • Trained new employees on company policies and customer service standards.
  • Implemented visual merchandising strategies to enhance product presentation.
  • Monitored inventory levels and facilitated stock replenishment processes.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Cashier

Goodwill of Greater Grand Rapids
Grandville, MI
06.2022 - Current
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions and offered product advice
  • Processed sales transactions to prevent long customer wait times
  • Trained new team members in cash register operation, stock procedures and customer services

Bindery Operator

Grandville Printing
Gradville , MI
11.2020 - 11.2021
  • Processed newly printed book pages, using folding machines, cutting machines and paper joggers to achieve consistent and proper product positioning.
  • Managed shipping operations, making shipping labels and invoices while serving as co team lead
  • Operated heavy machinery and set up machines for orders coming in

Machine Operator

Berry Global
Evansville, IN
08.2012 - 08.2019
  • Ensured customer standards were met by following specific print work orders, inspecting dimensional and visual quality
  • Two years experience setting up all the tool work to have machines run efficiently and meet business goals.

Medic

Army National Guard
Evansville, IN
07.2010 - 07.2016
  • Perform emergency diagnostic and treatment procedures, such as airway management, intravenous treatment or heart monitoring, during duty
  • Administer first aid treatment or life support care to sick or injured persons in prehospital settings
  • Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment

Education

Certificate - Mental Health

Mental Health First Aid USA
03-2025

Certification - Massage Therapy

Academy of Alterative Healing Arts
Grandville, MI
06.2023

High School Diploma -

Grant High School
Grant, MI
05.2007

Skills

  • Friendly, Positive Attitude
  • Good Work Ethic
  • People Skills
  • Reliable & Trustworthy
  • Customer Service
  • Organizational Skills
  • Supervision & Leadership
  • Relationship Building
  • Team Management
  • Training & Development
  • First Aid/CPR
  • PPE Use
  • Store operations
  • Staff management
  • POS systems operations
  • Attention to detail
  • Issue resolution

References

Desiree Swarn

Goodwill of Greater Grand Rapids -Cashier

616-914-6918

Shawn Cowley

Grandville Printing- Manager

616-617-9154

Samantha Loralien

Teachers of America- previous co-worker

812-231-6720

Other Interests and Hobbies

  • Church
  • Jewelry Making
  • Hiking
  • Softball
  • Pilates
  • DIY Home Renovation

Timeline

Assistant Store Manager

Goodwill of Greater Grand Rapids
01.2025 - Current

Cashier

Goodwill of Greater Grand Rapids
06.2022 - Current

Bindery Operator

Grandville Printing
11.2020 - 11.2021

Machine Operator

Berry Global
08.2012 - 08.2019

Medic

Army National Guard
07.2010 - 07.2016

Certification - Massage Therapy

Academy of Alterative Healing Arts

High School Diploma -

Grant High School

Certificate - Mental Health

Mental Health First Aid USA

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JOANNA Balberde