Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer work
Timeline
Generic

Joanna Basciano

Tampa,FL

Summary

Skilled in guest relations with significant experience in hospitality and customer service roles. Known for outstanding communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Demonstrated success in building strong relationships with guests, resolving complaints efficiently, and contributing positively to overall team performance.

Overview

4
4
years of professional experience

Work History

Guest Relations Associate

The Car Park
Tampa, FL
06.2024 - 08.2025
  • Handled high volume of incoming calls from potential customers, providing timely and accurate information that increased booking inquiries and customer engagement.
  • Ensured strict compliance with safety standards and company policies, contributing to a secure and efficient valet operation.

Hospitality Services Associate

Vito Balsamo
Staten Island, NY
08.2021 - 05.2025
  • Increased team productivity and service quality by cross-training staff and mentoring junior employees, resulting in a more agile workforce and improved shift performance.
  • Resolved customer disputes efficiently and maintained a clean, welcoming environment, contributing to higher customer satisfaction and repeat patronage.
  • Handled daily cash operations with 100% transaction accuracy and ensured compliance with safety and cleanliness standards, supporting a smooth and professional dining experience.

Event Coordinator

Le Petit Spa
Staten Island, NY
08.2024 - 05.2025
  • Delivered high-energy entertainment through props, costumes, and interactive games tailored to event themes.
  • Elevated client satisfaction and engagement, earning positive reviews across social media platforms.
  • Managed time effectively to ensure seamless execution of all planned activities within schedules.

Education

Associate of Arts - Liberal Arts

College of Staten Island
Staten Island, NY
05-2025

Skills

  • Strong Communication skills
  • Data entry
  • Team collaboration
  • Conflict resolution
  • Food and beverage sales
  • Training and mentoring

Accomplishments

  • Published writer in the College of Staten Island’s local school newspaper, featured twice.

Volunteer work

Mercy Full Project: Tampa, Florida

Ice Cream Run 5K For John Hopkins Children's Hospital: Tampa Florida

The Giving Tree Holiday Gifts: New York

Staten Island Board Of Realtors Nursing Home Joy: New York

Doggypalooza/ Veteran Basket Drive: New York

Timeline

Event Coordinator

Le Petit Spa
08.2024 - 05.2025

Guest Relations Associate

The Car Park
06.2024 - 08.2025

Hospitality Services Associate

Vito Balsamo
08.2021 - 05.2025

Associate of Arts - Liberal Arts

College of Staten Island

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