Kevin Nelson
Clinton,MD
Summary
Forward-thinking professional offering more than 10+ years of experience working in customer service and public safety; prioritizing tasks and assessing individuals needs. Fantastic surveillance skills with training in OSHA and CPR. Seeking a position with an organization that enables the ability to learn as well as contribute to the growth of a company with skills and knowledge acquired over the years in the workforce.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Guest Relations Associate
Monumental Sports & Entertainment
09.2008 - Current
- Greeted well over 200+ guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Provide information about the building and escort performers to proper locations.
- Maintained high level of professionalism and discretion when dealing with guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Operator
First Transit
06.2015 - 10.2023
- Monitor and transport 10+ clients a day safely and efficiently to and from their desired locations.
- Inspected and maintained vehicle equipment in accordance with safety regulations.
- Ensured timely, respectful and safe service.
- Followed safety procedures for loading and unloading clients from vehicle.
- Resolved clients issues by identifying source of complaint and formulating corrective action with communications and/or supervisors.
Education
Micro Computer Specialist -
Strayer University
Suitland, MD03.2017
High School Diploma -
Warner Robins High School
Warner Robins, GA06.2003
Skills
- Excellent communication skills
- Strong people skills
- Ability to work well under pressure
- Celebrity Guest Support
- Customer Service
- Guest Accommodations
Certification
- OSHA certified
- CPR certified
Timeline
Operator
First Transit
06.2015 - 10.2023
Guest Relations Associate
Monumental Sports & Entertainment
09.2008 - Current
Micro Computer Specialist -
Strayer University
High School Diploma -
Warner Robins High School
Similar Profiles
Robert KeglerRobert Kegler
Arena Operations at Monumental Sports & EntertainmentArena Operations at Monumental Sports & Entertainment
Madison Lucente-NewmanMadison Lucente-Newman
IATSE at Monumental Sports & EntertainmentIATSE at Monumental Sports & Entertainment
Thomas J. MurphyThomas J. Murphy
Administrative Coordinator/Manager, Operations at Monumental Sports & EntertainmentAdministrative Coordinator/Manager, Operations at Monumental Sports & Entertainment
Renay HarrisRenay Harris
Special Police Officer at Monumental Sports & EntertainmentSpecial Police Officer at Monumental Sports & Entertainment
Pantera CarterPantera Carter
Retirement & Separation Administrative Assistant at TSC Norfolk – Detachment Washington D.C.Retirement & Separation Administrative Assistant at TSC Norfolk – Detachment Washington D.C.