Joanna Chiappetta
Kenosha,WI
Summary
Professional with strong expertise in banking operations and customer service. Proven track record in managing transactions, resolving customer inquiries, and maintaining compliance with financial regulations. Known for reliability, adaptability, and effective teamwork, driving consistent results. Skilled in data entry, account management, and financial software applications.
Extensive experience in managing branch operations and staff. Proven ability to improve operational efficiency and customer satisfaction. Focused on team collaboration and adaptive to changing business needs with strengths in leadership and compliance management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Branch Operation Lead
JPMorgan Chase
04.2007 - Current
- Manage daily branch activities for optimal performance, ensuring compliance with banking regulations, policy and procedures.
- Conduct regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
- Assist with complex transactions using overrides and functions requiring additional authorization levels.
- Boost employee morale through recognition initiatives, leading to increased productivity levels across the team.
- Maintain scheduling for main branch to keep shifts appropriately staffed, and make changes if needed
- Collaborate with bank manager on hiring decisions, interview process, and training new employees.
Assistant Store Manager
Payless Shoe Source
06.2002 - 04.2007
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Applied Science - Administrative Assistant
Gateway Technical College
Kenosha, WI06-2011
Skills
- Scheduling and Planning
- Operational Efficiency
- Problem-Solving
- Team Leadership
- Decision-Making
- Management
- Staff Training
Certification
Notary Public for the State of WI
Languages
Italian
Native or Bilingual
Timeline
Branch Operation Lead
JPMorgan Chase
04.2007 - Current
Assistant Store Manager
Payless Shoe Source
06.2002 - 04.2007
Associate of Applied Science - Administrative Assistant
Gateway Technical College